Google Nest Wifi or Google Wifi can't be found during setup

The issue could be that your router or point isn’t properly connected. Check the power and Ethernet cables and make sure they’re securely in place. 

Step 1. Find the ports

The power and Ethernet ports are found on the bottom or back of your device.

If you have a TP-Link OnHub, you’ll need to twist the outer shell counterclockwise and lift to reveal the ports.

Step 2. Check the power cable

Make sure the power adapter is connected to your device, and the other end is plugged into a working wall outlet. After about a minute, your device’s light will glow to indicate that it’s powering on.

Step 3. Check the Ethernet cable

Connect the provided Ethernet cable to your Nest Wifi router or Google Wifi point's WAN port. Plug the other end into your modem and make sure it's powered on. Note: Google Nest Wifi points do not have an Ethernet port.

Example of Google Wifi and modem setup


Step 4. Get online

Hold your mobile device close to your router or point and return to the Google Home app. Your router or point should now be connected to the internet.

At this point, your Wifi device should either pulse white or blue. For Google Nest Wifi points, the light will be orange if the mic is turned on (unless you have turned off this default setting in the app). Learn more about the light behavior.

For Google Nest Wifi routers and Google Wifi points, if the app still can’t find your device, open your phone’s Wi-Fi settings and look for a Wi-Fi network that matches the sticker on the bottom of your device. Try to connect to it using the setup code on the bottom of your device as the password.

Return to the Google Home app and continue setup.

If your device was previously set up, factory reset the device. Wait until your Wifi device is ready to set up again, then add it in the app.

If these steps don’t work, contact us.

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