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Wifi point isn’t found during setup

Your Wifi point is playing hide-n-seek, huh? Let’s go find it.

The issue could be that your Wifi point isn’t properly connected. Check the power and Ethernet cables and make sure they’re securely in place. Here’s how:

Step 1: Find the ports

The power and Ethernet ports are found on the back of your Wifi point near the base.

If you have a TP-Link OnHub, you’ll need to twist the outer shell counterclockwise and lift to reveal the ports.

 

Step 2: Check the power cable

Make sure the power adapter is connected to your Wifi point, and the other end is plugged into a working power outlet. Your Wifi point’s light will glow to indicate that it’s powering on.

Step 3: Check the Ethernet cable

Connect the provided Ethernet cable to your Wifi point's WAN port (the bottom port with the icon). Plug the other end to your modem and make sure it's powered on.

Step 4: Get online

Hold your mobile device close to your Wifi point and return to the Google Wifi app. Your Wifi point should now be connected to the Internet.

At this point, your Wifi point should either be pulsing blue or amber. Learn more about the light behavior.

If the Google Wifi app still can’t find your Wifi point, open your phone’s Wi-Fi settings and look for a Wi-Fi network that matches the sticker on the bottom of your Wifi point. Try connecting to it using the setup code on the bottom of your Wifi point as the password.

Return to the Google Wifi app and proceed.

If these steps don’t work, please contact us so we can make things right.

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