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Who’s my Internet Service Provider (ISP)?

Your internet service provider (ISP) is the company that provides your internet access.

Examples of ISPs are:

  • Comcast
  • AT&T
  • Time Warner Cable
  • CenturyLink
  • Charter
  • Verizon
  • Cox
  • Google Fiber

You can look up your ISP by visiting


When should I contact my ISP?

You should contact your ISP if:

  • You consistently get slower speeds than you are paying for (you can use Network Check or other speed test services)
  • Your network loses its Internet connection and following the Google Wifi App help steps does not resolve the problem
  • You want to change your plan

If you have connection issues, here’s what you can ask your ISP:

  • Is there an internet service outage in my area?
  • Have any internet settings changed (e.g. a new PPPoE username/password or static IP)?
  • Have there been any other network service changes?
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