Troubleshoot slow Wi-Fi

When your Wi-Fi is slow, it can affect the performance of all of your devices. Devices can include phones, tablets, computers, TVs, smart displays and speakers, and anything else connected to your Wi-Fi router and points. 

Improve your Wi-Fi speed

Wi-Fi speed can vary depending on a few things: the type of device you are using, distance between the device and your router or point, the frequency your devices are connected to, and physical barriers like walls in your home.

To improve your Wi-Fi speed, try one or more of these steps:

  • Move the connected device closer to your Wifi router or point.
  • Run a mesh test to confirm placement of your Wifi points. Try moving your router or point to a more open/unobstructed location and your router or points closer to each other.
  • Restart your network.
  • Contact your ISP to confirm your service is working properly.

Things that could affect your Wi-Fi speed

  • Your device is far from your Wifi router or point(s). Often, moving your device closer to your router or point will result in improved speeds.
  • Building materials and other objects located between your router and Wifi points or between your Wifi points and mobile devices may slow your connection. If possible, try to use your device within a clear line of sight to your router or point.
  • The internet speed from your provider may be currently slower than expected. Test your internet speeds if the results are less than you expected contact your internet service provider.
  • Devices connected on the 2.4GHz channel may not achieve speeds as fast as the 5GHz channel.
  • Some devices do not support the faster Wi-Fi standards. Speed is dependent on both the router or point and the device that is connected to it. If you’re using an older device, it’s likely it won’t support the latest standards for the fastest speeds.
  • There could be signal interference due to traffic on your Wi-Fi network, on your neighbors' Wi-Fi networks, or from other sources like microwaves or baby monitors.
Too far from your Wifi point

The closer your device is to your Wifi router or point, the better your Wi-Fi can perform. Your Wifi router and points should be centrally located. Make sure there is a clear line of site between your router and points and there isn’t anything too close to your router or points that may physically block the signal to your device. See where to put your Wifi points for more help.

Other devices are using bandwidth

Whenever a device connects to your Wi-Fi network, it competes with other devices for bandwidth (internet speed). A TV streaming Netflix, a laptop downloading, and an Xbox Live gaming session, all require bandwidth, and depending on your service, performing multiple high-bandwidth activities at the same time may result in a slower connection. 

To solve this:

Modem Issues

Restarting your modem can fix internet connection problems, improve slow performance and resolve common wireless issues. Even if your modem appears to be working correctly, you may need to restart it to establish a secure connection to the Wifi point.

Here’s how to reboot a modem:

  1. Unplug the power cable from the modem.
  2. Wait 2 minutes.
  3. Reconnect the power cable to the modem.
  4. Wait for the modem and router or primary Wifi point to boot up and the internet light to turn on, then check if your connection speed has improved.
Other nearby routers causing interference

If one or more wireless routers are also broadcasting Wi-Fi near your Wifi router or points, this may cause interference. As a result, your Wi-Fi performance can suffer.

If another router is broadcasting the same Wi-Fi network name as your Google Nest Wifi router or Google Wifi point, your devices may jump between your points and the other router or your devices might not be able to connect. 

Try turning off Wi-Fi on the non-Google router or moving the routers farther apart.

Turn off Wi-Fi on non-Google Wi-Fi router

One solution is turning off Wi-Fi on your other router (not Google Nest Wifi or Google Wifi devices). Check the lights in the front of the router -- most routers have a light indicating whether the wireless radios are active or inactive. The light icon may look like this:

To disable Wi-Fi, go into the router’s settings and turn off the wireless option. To access your router’s settings, you may have to open an internet browser while connected to the non-Google router. Then open an Internet browser and enter your router’s IP address in the address bar, like this:

Steps will vary depending on the router. If your router was supplied by your ISP, they can assist in turning off your Wi-Fi. Many ISPs and manufacturers provide instructions on how to do this.

Wifi router or point issues

Restarting your Wifi router or point can sometimes fix connectivity issues. This won’t erase any data and all of your settings will remain. Learn more about restarting your Google Nest or Google Wifi devices.

Related articles

Test mesh connection between Wifi points

Test Wi-Fi speed to connected devices

Networking issues

Hardwire Google Nest Wifi routers, Google Wifi points and other devices

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