Slow Wi-Fi

Slow Wi-Fi is the worst. So let’s hurry up and get your connection up to speed.

Your Wi-Fi could be slow for several reasons:

Too far from your Wifi point

Location, location, location. The closer your device is to your Wifi point, the better your Wi-Fi can perform.

See our article on where to put your Wifi points for more help.

Too many devices

Whenever a device connects to your Wi-Fi network, it has to fight with other devices for bandwidth (internet speed). A TV streaming Netflix, a laptop downloading, an Xbox Live gaming session -- they all want the fastest connection. But there’s only so much bandwidth to go around. Your bandwidth is stretched thin, resulting in a slower connection.

What’s a solution?

  • Make sure all unused devices are off and not draining bandwidth with large downloads
  • Set a priority device to streamline bandwidth to a device of your choice
  • Call your internet service provider and upgrade your plan to get more bandwidth
Modem Issues

Restarting your modem can fix internet connection problems, improve slow performance and resolve common wireless issues. Even if your modem appears to be working correctly, you may need to restart it to establish a secure connection to the Wifi point. This is a great place to start troubleshooting.

Here’s how to reboot a modem:

  1. Unplug the power cable from the modem.
  2. Wait 2 minutes.
  3. Reconnect the power cable to the modem.
  4. Wait for the modem to boot up and the internet light to turn green, then check if your connection speed has improved.
Other nearby routers causing interference

If one or more wireless routers are also broadcasting Wi-Fi near your Wifi point, this may cause interference. As a result, your Wi-Fi performance can suffer.

If another router is broadcasting the same Wi-Fi network name as your Wifi point, the problems can get much worse. At best, it means your devices may jump between your Wifi point and the other router; at worst, your devices might not be able to connect. Yikes.

But don’t worry! We have some solutions. See below.

Turn off Wi-Fi on non-Google Wifi router

One solution is turning off Wi-Fi on your other router (not Wifi point). Check the lights in the front of the router -- most routers have a light indicating whether the wireless radios are active or inactive. The light icon might look like this:

To disable Wi-Fi, go into the router’s settings and turn off the wireless option. To access your router’s settings, you might have to open an internet browser, make sure you're connected to the non-Google Wifi router. Then open an Internet browser and enter your router’s IP address in the address bar. Like this:

Details vary depending on the device. If your router was supplied by your ISP, they can assist in turning off your Wi-Fi. Many ISPs and manufacturers provide instructions on how to do this.

Move the routers farther apart

If you want to use both Google Wifi and another router to increase your total Wi-Fi coverage, make sure the routers are spaced out. In fact, the routers should be substantially far apart (being within a few feet of each other won’t help increase your coverage). This is tricky since the routers need to be wired together. But, as a workaround, you can use a long Ethernet cable or something fancier like a powerline network adapter.

Other things to keep in mind:

  • Unless one of your routers is in Bridge mode you will have two entirely separate networks in your home. (This means devices on one network will be unable to communicate with devices on the other network.)
  • If the network names are the same on both routers, the passwords must also be the same. If not, your device (say, a laptop or phone) might not connect depending on the network it tries to use. Most devices only allow one password per network name, so the network with the unsaved password will be the odd one out.


Wifi point Issues

In rare cases, restarting your Wifi point can sometimes fix connectivity issues. And don’t worry, this won’t erase any data. All of your settings will still be in place. To restart the Wifi point, you can unplug and replug the power cable or perform the restart via the Google Wifi app:

1. Open the Google Wifi app.

2. Tap the tab, then Network & general.

3. Under ‘Network,’ tap your Wifi point’s name.

4. Tap Restart network, then confirm.

It will take a few minutes for Wifi point(s) to restart. Your internet connection will be briefly interrupted.

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