How do I plug in my Wifi point?

First, check that your modem is powered on. Now, the steps are a little different for your Primary Wifi point and Additional Wifi points. See below.

Primary Wifi point

Step 1: Find the ports

The power and Ethernet ports are found on the bottom of your Wifi point near the base.

Step 2: Check the power cable

Make sure the power adaptor is connected to your Wifi point, then plug the other end to a working power outlet. Your Wifi point’s light will glow to indicate that it’s powering on.

Step 3: Check the Ethernet cable

Connect the provided Ethernet cable to your Wifi point's WAN port (the one next to the icon). Plug the other end to your modem and make sure that it's powered on.

Note: Some apartment buildings don’t require a modem to access the Internet; in this case, plug the cable directly into your wall’s Ethernet jack.


Step 4: Get online

If you haven’t completed the setup process, open the Google Wifi app and follow the setup instructions. To set up a new Wifi point, open the Google Wifi app and tap the side menu button in the top-left corner. Tap Add Wifi point and follow the instructions.

If these steps don’t work, please contact us so that we can make things right.

Additional Wifi point

Step 1: Find the ports

The power and Ethernet ports are found on the bottom of your Wifi point near the base.

Step 2: Check the power cable

Make sure the power adaptor is connected to your Wifi point, then plug the other end to a working power outlet. Your Wifi point’s light will glow to indicate that it’s powering on.

Step 3: Get online

If you haven’t completed the setup process, open the Google Wifi app and follow the setup instructions. To set up a new Wifi point, open the Google Wifi app and tap the side menu button in the top-left corner. Tap Add Wifi point and follow the instructions.

If these steps don’t work, please contact us so that we can make things right.

 

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