The light from your Google Nest Wifi or Google Wifi device shows the status of your device. Different colours and pulses will indicate how your device is performing. Note: Light colours are different for the Google Nest Wifi router, Google Nest Wifi points and Google Wifi points.
Colour | What it means | What to do |
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No light |
Router has no power or the light was dimmed in the app. |
Check that the power cable is properly connected to your router and to a working power socket. If your device is already set up and the light appears off, check your light brightness settings in the app. If there's still no light, contact customer support. |
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Device is booting up |
Wait for the device to boot up. This takes about a minute. When it's done, it will slowly pulse white, letting you know that it's ready for setup. |
Device is ready for set up |
Use the Google Home app to set up your router. |
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Router is online and all is well. | You're online. Enjoy! | |
There is a network error. |
Check that the Ethernet cable is connected to both your router and your modem and that both devices are turned on. You might need to unplug and plug in each device again. Learn more about fixing network errors. |
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You are holding down the reset button and are factory resetting this device. |
If you keep holding down the reset button, after about 12 seconds, the light will turn solid yellow. Once it is solid yellow, let go of the factory reset button. |
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Router is factory resetting. | This can take up to 10 minutes. When it's done, the device will reset itself and start pulsing white, letting you know that it's ready for setup. | |
Something is wrong | Critical failure. Factory reset the router. If the light stays red, contact customer support. |
The light ring on the bottom of the point shows various statuses.
Note: The 2 white LEDs on the top of the point indicates volume control and helps you know where to touch to control volume. These will appear when music is playing and your hand gets close or when you touch the volume controls.
Colour | What it means | What to do |
---|---|---|
No light Note: When Nest Wifi points are set up, lights will only appear when you’re interacting with the device. |
Nest Wifi point has no power. or |
If there's still no light, contact customer support. |
The microphone is muted and turned off. |
On the back of the point, move the switch to turn it back on. |
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You’re about to factory reset the device. |
Continue holding the factory reset button to reset the device, or let go to stop. |
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The device is resetting. | Wait for the device to reset itself. It may take several minutes. When it’s ready for set up, the device will slowly pulse white. | |
There is a network error. |
Check the connections between your modem and your router or primary Wifi point. You might need to unplug and plug in each device again. If your network is working, but a particular point isn’t. Try restarting your point in the Home app. If that doesn’t fix the issue, factory reset your point and set it up again. |
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Device is booting up or is ready for set up |
Use the Google Home app to complete set up. |
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Google Assistant is listening, thinking or responding.
or
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Once your device is set up, the light will pulse white when interacting with your Google Assistant. This is working properly.
The light will also pulse white when you have a notification or reminder. This will last for 10 minutes or until the person for which the reminder was assigned asks “Ok Google, what are my reminders"? |
Someone in your home is receiving a notification or reminder. | Ask “Ok Google, what are my reminders"? | |
You are receiving a call. | Tap the top of the point or say “Ok Google, answer the call”. | |
Point has an issue. | Factory reset the point. If the light stays red, contact customer support. |
Colour | What it means | What to do |
---|---|---|
No light | Wifi point has no power or the light was turned off in the app. |
Check that the power cable is properly connected to your Wifi point and a working power socket. If your Wifi point is already set up and the light is off, check your light brightness settings in the app. If there's still no light, contact customer support. |
Wifi point is online and all is well. |
You're online. Enjoy! Note: For OnHub, this light will be teal. |
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Wifi point is ready for setup. |
Set up the Wifi point in app. The light will turn solid white once the Wifi point is online. |
Wifi point is factory resetting itself. | This can take up to 10 minutes. When it's done, the Wifi point will reset itself and start pulsing blue, letting you know it's ready for setup. | |
Wifi point has no Internet connection. | Check that the Ethernet cable is properly connected to your primary Wifi point and modem. Learn more about fixing network errors. | |
Wifi point has an issue. | Factory reset the Wifi point. If it continues to pulse red, contact customer support. |