CSP - Technical query

Please share the following information in the 'Full Description' section below:

 

  1. Widevine Portal ID that needs assistance
  2. Brief description of your Widevine implementation (e.g. Using offline licenses on Android OR Using self-generated keys OR Using Widevine ATV STBs)
  3. Widevine environment - Production (license.widevine.com) or Staging (license.staging.widevine.com)
  4. Server-side:
    1. License or Proxy SDK version
    2. ARM / CentOS / Ubuntu
    3. Java / C++
    4. Logs
      1. Base64 encoded request and response blurbs showcasing the server-side error encountered (if applicable)
    5. Client-side 
      1. Platform - Chrome browser / Android / Chromecast / Windows / Mac / <other>
      2. OS version
      3. Widevine OEMCrypto / CDM version
      4. Shaka player / Exoplayer version
      5. Make, model of devices affected
      6. Logs
        1. Android bug reports
        2. EME logger logs
  5. If issue is impacting customers - tell us about the region, and number of subscribers affected, timezone.
  6. Steps to reproduce error, screenshots.

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Please enter a full description of the problem.
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