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10/26/15
Original Poster
Chrise.T

Where's the "Rating: 1" come From?

When I search my iOS app by name, there's a "Rating: 1" under my app's link. I really confused what happen. My apps are great app for kid, and never got any rating 1 on Appstore,  Where's the "Rating: 1" come From, and How can I remove it from search result???


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Spencer Wade
10/26/15
Spencer Wade
Hello Chrise,

I wanted to see if I could hep you out here. The reviews seems to come from the iTunes store but after further inspection I see there are not enough reviews about this app to show them in the list. Can you verify how many reviews you have received on this app? Could this be coming from all the apps you have in the store? Just trying to help, how many reviews total do you have for the app? 

Looking at the store, I see: We have not received enough ratings to display an average for the current version of this application.

Best,
Spencer Wade
10/26/15
Original Poster
Chrise.T
Hi Spencer,


Thanks for the reply.  The rating crawler must have some problem.

All the reviews of   Labo Halloween Car 

USA

Not Just For Kids ★★★★★

by XHICHELE - Version - 1.1 - Nov 8, 2014

I almost didn't get this app when I saw the age recommendation. Glad I did anyway cause I think it's so fun that you can design your own car. And I love the Halloweeny atmosphere.


All the review of Labo Train:
USA

excellent ★★★★★

by Kasifqg - Version - 1.0 - Sep 30, 2014

How good the game is!!! It's so creative. When the children are playing this game,they can design and drive their own train. It sounds great. They can also clean the road and keep the train safe. It help them to improve their creation.


UK

Funny ★★★★★

by StevenElisonSwift1989 - Version - 1.0 - Oct 2, 2014

Good for your children, at least my kids like these app very much, and I am prety sure they can pick up something good from this app!

Fantastic game ★★★★★

by northnfi - Version - 1.0 - Oct 1, 2014

This is a perfect app for kids. It's a really addictive game. Kids love it so much. My kids learn that how to create train and it gave him a lot of happiness. The game's graphics are very beautiful. Highly recommend.

Awesome ★★★★★

by Algernon910 - Version - 1.0 - Oct 1, 2014

This game is awesome, very creative, my daughter likes to play, to help improve the child the ability of logical thinking, good job.

Nice app ★★★★★

by JasonXu0218 - Version - 1.0 - Sep 30, 2014

This is a very interesting app,child could creat the car via their thought .Really can improve their creativities.


Netherlands

Labo train ★

by Maanzijde - Version - 1.0 - Dec 2, 2014

Het spel klopt niet; nauwelijks opties, dus er zitten mogelijk foutjes in. Bij mij of zowiezo. Dat kan ik moeilijk inschatten. Zal wel iets niet goed zijn gegaan. Wie kan ik raadplegen?


France

Amusant ★★★

by catvdl - Version - 1.0 - Nov 16, 2014

C'était amusant mais ça ne marche plus...


Spencer Wade
10/26/15
Spencer Wade
Thanks Chrise, for the detailed response.

I see most of these are from last year, could this new review be pulling from 2015? I realize this is a seasonal app, but wanted to see if the date could be playing into this. 

Does seem as if the crawler is having issues, one thing to keep in mind is when updates occur there can be issues for a short period. I would keep an eye on it over the next week to see if anything changes. 

Have you thought about running test on your current base by asking for a current review? Just trying to help, not sure why none of your old reviews wouldn't be showing though. Not to mention you are notified when a review occurs and if you didn't get correspondence this might just be a glitch.

Best,
Spencer Wade
10/27/15
Original Poster
Chrise.T
Hi Spencer:

I've post all the reviews of the two apps. They are paid apps. It's not easy to get reviews for paid apps. 

thanks.
Spencer Wade
10/27/15
Spencer Wade
Hello Chrise,

Thanks for all the info, I will ask around and see if anyone else has seen this type of review that doesn't seem to have a actual home, it points to iOS but there is no review to follow. 

Once you click through to to your actual app, It shows We have not received enough ratings to display an average for the current version of this application.

So I would see if there is anyway to get more reviews to get this 1 star out of the way of the good reviews you have received to date. 

If I have sometime later this week I will try your game out with my nephew and see if there is a chance to review it! 

Best,
Spencer Wade
88 MORE
Ming_SP
2/25/16
Ming_SP
HI there,
My topic (https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!msg/websearch/pHU4xPiaE8s/oz1AeWhIAAAJ) was incorrectly merged with this topic.

My problem is that our app shows NO stars when seen in Google. We USED TO have this problem mentioned here, but now NO stars are shown.

If this is infact the same problem, then I apologise. Otherwise would it be possible to get the topic relisted? So that people who have an identical issue (no stars rather than one) can also contribute.

Cheers
Ming
 
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