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/websearch/community?hl=en
9/28/18
Original Poster
bluequoll (Google Search)

[FAQ] reCAPTCHA

“CAPTCHA” is an acronym for "Completely Automated Public Turing test to tell Computers and Humans Apart". It’s easy for humans to solve, but hard for “bots” and other malicious software to figure out.


The normal reCAPTCHA V2 checkbox looks like this:



Just click the checkbox. If you see a green checkmark, you’ve passed the robot test and can carry on with what you were doing.


Sometimes some extra info is needed to make sure you’re human and not a robot, so you’re asked to solve a challenge like this:



Simply follow the on-screen instructions to solve the puzzle and then carry on with your task.


There are two situations where you may see reCAPTCHA when using the internet:



reCAPTCHA on a non-Google site


reCAPTCHA is a free service from Google that helps protect websites from spam and abuse. By adding reCAPTCHA to a site, a webmaster can block automated software while helping their welcome users to enter with ease.


If, after reading the Help for reCAPTCHA users section below, you still have difficulty with reCAPTCHA on a third party website, please  contact the site concerned. Although reCAPTCHA is provided by Google, its correct implementation and use is the responsibility of the site’s webmaster — some sites may have incorrectly integrated with reCAPTCHA. Regardless of the cause of the problem, the webmaster will want to know about users’ experience so they can work with Google to fix any issues.



reCAPTCHA when using a Google website


If you see a reCAPTCHA while using a Google site like Google Search, Google Scholar, or YouTube, Google may have detected unusual or automated traffic from your network.


While there’s nothing we can do to fix this issue for you, this FAQ topic has been compiled from all the information available to us, and should give you some idea what to look for when troubleshooting:

[FAQ] "Unusual traffic" blocks searching or requires CAPTCHA


Please note that Google can provide no information or assistance for individual cases.



Help for reCAPTCHA users

Browser requirements for reCAPTCHA


Google reCAPTCHA supports the two most recent major versions of the following:


  • Desktop (Windows, Linux, Mac): Chrome, Firefox, Safari, IE, Edge


  • Mobile: Chrome, Safari, Android native browser


You may have trouble with reCAPTCHA if you’re not using one of the above browsers, or if your compatible browser isn’t up to date.


Note that some browser plug-ins or extensions may interfere with reCAPTCHA



reCAPTCHA isn't displaying properly on Internet Explorer, what do I do?


reCAPTCHA cannot display correctly if the IE Compatibility View is enabled for google.com. We suggest that you remove google.com from your list of sites that have Compatibility View enabled.


If you don't see google.com listed, or if you still see a warning about Compatibility View after following the steps above, make sure that your computer has the latest Windows updates. See Microsoft’s instructions for getting Windows updates.



Not seeing the checkbox and want an easier challenge?


If you're seeing only this type of reCAPTCHA challenge, your browser environment doesn't support the reCAPTCHA checkbox widget:



There are a few steps you can take to improve your experience:

  • Make sure your browser is fully updated (see browser requirements above)

  • Check that JavaScript is enabled in your browser

  • Try disabling plugins that might conflict with reCAPTCHA



Please refer to the reCAPTCHA Help Center for more information.


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