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If you're experiencing issues with the Google app, for example the app is crashing, try updating your app version. Go to the Google app page in the Play Store, then tap Update.

"Unusual traffic from your computer network"

If devices on your network seem to be sending automated traffic to Google, you might see "Our systems have detected unusual traffic from your computer network."

What Google considers automated traffic

  • Sending searches from a robot, computer program, automated service, or search scraper
  • Using software that sends searches to Google to see how a website or webpage ranks on Google

What to do when you see this message

The error page most likely shows a CAPTCHA (a squiggly word with a box below it). To continue using Google, type the squiggly word into the box. It's how we know you're a human, not a robot. After you type the CAPTCHA correctly, the message will go away and you can use Google again.

Common issues

I don't see a CAPTCHA

If you don't see a CAPTCHA, try these steps in order:

  1. Check for malware on your computer. Malware is malicious software that can be installed on your computer without your knowledge. Some malware can cause Google to show this message. Learn how to detect and remove malware.
  2. Contact your network administrator. If you share a Wi-Fi network with others, like at a school or business, another computer in your network might be sending automated searches to Google. Your network administrator or IT professional might be able to locate and stop the source of the problem.
  3. Reset your modem or router. If you don't have a network administrator, try resetting your modem or router to see if that fixes the issue.

Once the automated searches have stopped, you should be able to search normally on Google.

I shouldn't be getting blocked

The blocking might be related to your use of a Virtual Private Network (VPN) browser plugin or program. You might try uninstalling the VPN from your computer or network and see if that makes a difference.

Some VPNs send traffic that violates the law or websites' terms of service. If you're an Internet Service Provider (ISP), explain to your users why they should uninstall these VPNs. When the abuse to Google's network stops, we automatically stop blocking the IP(s)/ISP(s) that were sending the bad traffic.

Katie is a Search expert and author of this help page.

Katie is a Search expert and author of this help page. Leave her feedback below about the page.

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