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"Ok Google" isn't working

If your phone isn't responding, follow these steps to try fixing the issue.

Step 1: See if the Google Assistant is turned on

The steps to fix "Ok Google" change depending on if the Google Assistant is turned on. Not all phones have the Google Assistant.

  1. On your phone, touch & hold the Home button.
  2. If a message says "Hi, how can I help?" the Google Assistant is on. Follow the steps below for "Phones with Google Assistant."
  3. If you don’t see this message, follow the steps for "Phones without Google Assistant."
  4. If you’re asked to turn on the Google Assistant, tap Turn on.
    (If you have a Pixel phone, you won’t be able to use "Ok Google" without turning on the Google Assistant. Learn more about the Google Assistant.)

Step 2: Turn on "Ok Google"

Phones with Google Assistant
  1. On your phone, touch & hold the Home button.
  2. At the top right, tap Explore & Your stuff and then More More and then Settings and then Phone.
  3. Turn on Google Assistant.
  4. Turn on “Ok Google” detection.
    • If you see Say "Ok Google" any time, you're using an earlier version of the Google app. Follow the steps below for "Google app version 7.1 & below."
  5. If you want "Ok Google" to automatically unlock your phone when it hears your voice, turn on Unlock with Voice match.

Google app version 7.1 & below

  1. Follow steps 1–4 above.
  2. Turn on Say "Ok Google" any time.
  3. If you want "Ok Google" to automatically unlock your phone when it hears your voice, turn on Trusted voice.

 

Phones without Google Assistant
  1. On your phone, open the Google app Google .
  2. At the top left of the Home screen, tap Menu Menu and then Settings and then Voice and then Voice Match.
  3. Turn on Say ‘Ok Google’ any time.
  4. If you want "Ok Google" to automatically unlock your phone when it hears your voice, turn on Unlock with Voice Match.

Step 3: Check for a Google app update

  1. On your phone, go to the Google app page.
  2. Tap Update. (If you see "Installed," you already have the latest version.)

Step 4: Teach Google to recognize your voice again

Phones with Google Assistant
  1. On your phone, touch & hold the Home button.
  2. At the top right, tap Explore & Your stuff and thenMore More and then Settings and then Phone.
  3. Turn on Google Assistant.
  4. Tap Voice model.
    • If you don’t see this option, you’re using an earlier version of the Google app. Follow the steps below for "Google app version 7.1 & below."
  5. Tap Delete voice model and then OK.
  6. Turn on "Ok Google" detection.
  7. Follow the steps to record your voice.
    • Record in a quiet place
    • Speak like you would to a person
  8. If you want "Ok Google" to automatically unlock your phone when it hears your voice, turn on Unlock with Voice match.

Google app version 7.1 & below

  1. Follow steps 1–3 above.
  2. Tap "Ok Google" detection and then Delete voice model and then OK.
  3. Turn on Say "Ok Google" any time.
  4. Follow the steps to record your voice.
    • Record in a quiet place
    • Speak like you would to a person
  5. If you want "Ok Google" to automatically unlock your phone when it hears your voice, turn on Trusted voice.
Phones without Google Assistant
  1. On your phone, open the Google app Google .
  2. At the top left of the Home screen, tap Menu Menu and then Settings and thenVoice and thenVoice Match.
  3. To delete the voice model we currently use to recognize your voice, tap Delete voice model and then OK.
  4. Turn on Say ‘Ok Google’ any time.
  5. Follow the steps to record your voice.
    • Record in a quiet place
    • Speak like you would to a person
  6. If you want "Ok Google" to automatically unlock your phone when it hears your voice, turn on Unlock with Voice Match.

Step 5: Say "Ok Google"

To see if the issue is fixed, say "Ok Google."

  1. If you’re in a loud area, turn off background noise or go somewhere quieter.
  2. Say "Ok Google" like you would to a person.

If "Ok Google" still isn’t working, you can try to teach Google to recognize your voice again.

Get more help or send feedback

Pixel and Nexus phones
  1. On your phone, open the Settings app Settings.
  2. At the top right, tap Support.
  3. From here you can contact us by phone, chat with us, or send feedback.
Other Android phones

Visit the help forum

You can ask questions and find answers in the Google Help Forum.

Send feedback

  1. On your phone, open the Google app Google .
  2. At the top left of the Home screen, tap Menu Menu and then Send feedback.
  3. Tell us about the issue, then tap Send Send.

Sending feedback helps us fix the issue, but we won’t reply to you directly.

Katie is a Search expert and author of this help page.

Katie is a Search expert and author of this help page. Leave her feedback below about the page.

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