Google app won't display search results

If you don’t get search results in the Google app, you might need to change some settings. You can resolve errors like:

  • "Unfortunately Google Search has stopped working."
  • "The request was not performed because there was no connectivity." 

Follow these steps to try to resolve your problem.

Tip: Settings might vary by device.

Step 1: Try to fix your Internet connection

1. Make sure your device isn't in Airplane mode

Airplane mode turns off Wi-Fi and mobile networks. If there's an airplane icon at the top of your screen, Airplane mode is on.

To turn off Airplane mode:

  1. Open Settings Settings.
  2. Under "Wireless & networks," tap More.
  3. Turn off Airplane mode.

To check if you get results, try your search again.

2. Check your Wi-Fi connection

If you use Wi-Fi to connect to the Internet, you might need to adjust your Wi-Fi settings.

To turn on Wi-Fi:

  1. Open Settings Settings​.
  2. Under "Wireless & networks," tap Wi-Fi.
  3. Turn on Wi-Fi.
  4. Choose a network and enter a password if asked.

A Wi-Fi icon should appear at the top of your screen. To check if you get results, try your search again.

If you don't get results, try these steps:

  • If the icon has a "?": Wi-Fi is turned on, but you aren't connected to a network. Follow the steps to turn on Wi-Fi and choose a network.
  • If the icon has a "!": You're connected to a network but not to the Internet.
    • Make sure you've chosen the right network.
    • If you're on a public network, you might need a password. In your browser, open a webpage to get a sign-in screen.
    • If the modem is yours, restart it. If that doesn't work, contact your Internet provider.
  • If the icon is partially filled or blinks: You have a weak connection or your device is still trying to connect.
    • Make sure you've chosen the right network.
    • If you know where the router is, to get a stronger signal, move closer to it.
    • If the router is yours, restart it.

If the Wi-Fi still doesn't work, you might need to use a mobile data connection instead. Turn off Wi-Fi and try your search again.

3. Check your mobile data connection

When Wi-Fi isn't available, you can connect to the Internet with mobile data.

To check your mobile data connection: Open your browser and go to any webpage. If the page doesn't load, follow the steps below.

To turn on mobile data:

  1. Open Settings Settings​.
  2. Under "Wireless & networks," tap Data usage.
  3. Turn on "Cellular data" or "Mobile data." If it was already on, turn it off and on again.

At the top of your screen, you should find your signal strength and type of data connection (like LTE). To check if you get results, try your search again. 

If you don't get results or you get a no-signal icon, try these steps:

1. Go to an area with better coverage.

Some underground and rural locations don't have connections. Try to connect in a different area.

2. Contact your mobile service provider

If your device often has problems with connections, contact your service provider.

Step 2: Try to fix the Google app

1. Restart the Google app
  1. Open Settings Settings​.
  2. Under "Device," tap Apps or Application manager.
  3. Select Google App and then Force stop and then OK.

To check if you get results, try your search again.

2. Restart your device
Restart your device and try your search again.
3. Update the Google app

If you're able to connect to the Internet, update the Google app to the latest version.

To check if you get results, try your search again.

4. Clear your Google app cache

When you clear an app's cache, you delete data stored in a temporary area of the device's memory. This action won't delete permanent files.

To clear your Google app cache:

  1. Open Settings Settings​.
  2. Under "Device," tap Apps or Application manager.
  3. Select Google App.
  4. Under "Storage" or "Cache," tap Clear cache.

To check if you get results, try your search again.

5. Clear your Google app data

When you clear an app's data, you permanently delete all of the app's data, including files and settings.

To clear your Google app data:

  1. Open Settings Settings​.
  2. Under "Device," tap Apps or Application manager.
  3. Select Google App.
  4. Under "Storage," tap Manage space and then Clear Google search data.

To check if you get results, try your search again.

Keep in mind that many problems resolve on their own. If you followed these steps and search results still don't show up, try again in a few hours.
Was this helpful?
How can we improve it?