Webmaster Troubleshooter

Use this Troubleshooter to investigate your webmaster-related issues and begin working towards a solution.

You can return to a past step in the Troubleshooter at any time by going up to the step you want and clicking the text after the question.

Show me an example

Let's say you've clicked My site in search results in the first step, and later you realize that you should have clicked I have a question about Webmaster Tools. You can return to that step by going up to What can we help you with? and clicking My site in search results.

What can we help you with?

  • My site in search results
  • Someone else's site in search results
  • I got a warning/error/alert, and I don't know what to do
  • I have a question about Webmaster Tools
  • My issue doesn't fall into any of the above categories

Which issue are you experiencing?

  • My site doesn't appear in search results
  • My site dropped in ranking
  • I want to change the appearance of my site in search results
  • I want to remove content from my own site
  • There are alerts showing up in search results
  • I want to move the content of my site

Does the search query return any results?

  • Yes
  • No

Have you checked your messages in Webmaster Tools?

  • Yes, I received a message
  • Yes, I have checked my Webmaster Tools account but did not receive a message that may explain the situation.
  • No, I haven't checked my Webmaster Tools account

What kind of message did you receive?

  • "We've detected that some of your site's pages may be using techniques that are outside Google's Webmaster Guidelines."
  • "Some pages from your site will be labeled as potentially compromised in our search results."
  • Other

Have you filed a reconsideration request?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

After checking for messages, please select the option that best describes your situation:

  • I got a message, and I now understand how I can improve my performance in search
  • I got a message, but I am not sure what it means
  • I did not receive a message

What kind of message did you receive?

  • "We've detected that some of your site's pages may be using techniques that are outside Google's Webmaster Guidelines."
  • "Some pages from your site will be labeled as potentially compromised in our search results."
  • Other

Have you filed a reconsideration request?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Is your site new?

  • Yes, this site is less than a month old.
  • Yes, I have recently moved my site to a new domain.
  • No, my site is at least a month old.

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Have you set up a permanent 301 redirect from your old domain to your new domain?

  • Yes
  • No

Have you added and verified both your new site and your old one in Webmaster Tools?

  • Yes
  • No

Have you used the Change of address tool in Webmaster Tools?

  • Yes
  • No

Have you requested a crawl with the Fetch as Google feature in Webmaster Tools?

  • Yes
  • No

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've requested a crawl, click Continue below.

  • Continue

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Once you've used the tool, click Continue below.

  • Continue

Have you requested a crawl with the Fetch as Google feature in Webmaster Tools?

  • Yes
  • No

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Once you've requested a crawl, click Continue below.

  • Continue

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Once you've verified both sites, click Continue below.

  • Continue

Have you used the Change of address tool in Webmaster Tools?

  • Yes
  • No

Have you requested a crawl with the Fetch as Google feature in Webmaster Tools?

  • Yes
  • No

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Once you've requested a crawl, click Continue below.

  • Continue

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Once you've used the tool, click Continue below.

  • Continue

Have you requested a crawl with the Fetch as Google feature in Webmaster Tools?

  • Yes
  • No

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Once you've requested a crawl, click Continue below.

  • Continue

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Did your site ever appear in Google’s search results?

  • Yes, my site used to appear in Google’s search results.
  • No, my site has never appeared in Google’s search results.

Have you checked your messages in Webmaster Tools?

  • Yes, I received a message
  • Yes, I have checked my Webmaster Tools account but did not receive a message that may explain the situation.
  • No, I haven't checked my Webmaster Tools account

What kind of message did you receive?

  • "We've detected that some of your site's pages may be using techniques that are outside Google's Webmaster Guidelines."
  • "Some pages from your site will be labeled as potentially compromised in our search results."
  • Other

Have you filed a reconsideration request?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

After checking for messages, please select the option that best describes your situation:

  • I got a message, and I now understand how I can improve my performance in search
  • I got a message, but I am not sure what it means
  • I did not receive a message

What kind of message did you receive?

  • "We've detected that some of your site's pages may be using techniques that are outside Google's Webmaster Guidelines."
  • "Some pages from your site will be labeled as potentially compromised in our search results."
  • Other

Have you filed a reconsideration request?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Does the search query return any results?

  • Yes
  • No

Have you checked your messages in Webmaster Tools?

  • Yes, I received a message
  • Yes, I have checked my Webmaster Tools account but did not receive a message that may explain the situation.
  • No, I haven't checked my Webmaster Tools account

What kind of message did you receive?

  • "We've detected that some of your site's pages may be using techniques that are outside Google's Webmaster Guidelines."
  • "Some pages from your site will be labeled as potentially compromised in our search results."
  • Other

Have you filed a reconsideration request?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

After checking for messages, please select the option that best describes your situation:

  • I got a message, and I now understand how I can improve my performance in search
  • I got a message, but I am not sure what it means
  • I did not receive a message

What kind of message did you receive?

  • "We've detected that some of your site's pages may be using techniques that are outside Google's Webmaster Guidelines."
  • "Some pages from your site will be labeled as potentially compromised in our search results."
  • Other

Have you filed a reconsideration request?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Can Googlebot successfully fetch your page?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Which part of your site's appearance would you like to change?

  • Titles and descriptions ("snippets")
  • Links to important pages within your site ("sitelinks")
  • Advanced information like ratings and reviews ("rich snippets")

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

What kind of issue are you having with sitelinks?

  • Sitelinks aren’t appearing for my site
  • I don’t like my sitelinks

Does your site have internal links?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Why don't you like your sitelinks?

  • My site displays sitelinks I do not want to show
  • Other sites’ URLs are showing as sitelinks for my site

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

What kind of issue are you having with rich snippets?

  • I don't know how to get started with rich snippets
  • I've marked up my site, but rich snippets aren't appearing

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Where are you in the removal process?

  • I want to know how to get started in removing content from my site
  • I submitted a request to remove content, but it still appears in search results
  • I removed content, but I would like to reinclude it

Have you verified your site?

  • Yes
  • No

What would you like to remove?

  • An entire page
  • An outdated version of Google's stored copy of a page (the "cached page")
  • A directory or your entire site
  • An image

Have you requested a URL removal from your Webmaster Tools account?

  • Yes
  • No

Does the live page you're trying to remove still appear in search results?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Does the live page return an HTTP status code of 404 (not found) or 410 (gone)?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Are you blocking the page URL using one of these methods?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Have you requested a cache removal from your Webmaster Tools account?

  • Yes
  • No

Did you enter the URL of the page, e.g., http://www.example.com, and not the URL of the Google cache, e.g., http://webcache.googleusercontent.com/search?sourceid=chrome&ie=UTF-8&q=cache%3Awww.example.com?

  • Yes
  • No

Did you enter a word that is only on the cached version of the page and not the live version?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered a word that only appears in the cached version, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered the URL of the page, click Continue below.

  • Continue

Did you enter a word that is only on the cached version of the page and not the live version?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered a word that only appears in the cached version, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a cache removal request, click Continue below.

  • Continue

Did you enter the URL of the page, e.g., http://www.example.com, and not the URL of the Google cache, e.g., http://webcache.googleusercontent.com/search?sourceid=chrome&ie=UTF-8&q=cache%3Awww.example.com?

  • Yes
  • No

Did you enter a word that is only on the cached version of the page and not the live version?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered a word that only appears in the cached version, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered the URL of the page, click Continue below.

  • Continue

Did you enter a word that is only on the cached version of the page and not the live version?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered a word that only appears in the cached version, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Have you used robots.txt to block crawler access to the site or directory?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Do you know how to find the exact URL of the image you want removed?

  • Yes
  • No

When you're ready to proceed with the image removal, click Continue below.

  • Continue

Have you requested a URL removal from your Webmaster Tools account?

  • Yes
  • No

Does the live page you're trying to remove still appear in search results?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Does the live page return an HTTP status code of 404 (not found) or 410 (gone)?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Are you blocking the page URL using one of these methods?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

When you're ready to proceed with the image removal, click Continue below.

  • Continue

Have you requested a URL removal from your Webmaster Tools account?

  • Yes
  • No

Does the live page you're trying to remove still appear in search results?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Does the live page return an HTTP status code of 404 (not found) or 410 (gone)?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Are you blocking the page URL using one of these methods?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Did you submit your request more than 90 days ago?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Did you submit the right type of removal request?

  • Yes
  • No

Did you submit the right URL? Note that the URL removal tool is case-sensitive.

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Check again exactly what content you'd like to remove. Then select the type of removal request you need from the list below, and follow the steps to submit it:

  • Remove an entire page
  • Remove the cached version of the page
  • Remove a directory or your entire site
  • Remove an image

Have you requested a URL removal from your Webmaster Tools account?

  • Yes
  • No

Does the live page you're trying to remove still appear in search results?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Does the live page return an HTTP status code of 404 (not found) or 410 (gone)?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Are you blocking the page URL using one of these methods?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Have you requested a cache removal from your Webmaster Tools account?

  • Yes
  • No

Did you enter the URL of the page, e.g., http://www.example.com, and not the URL of the Google cache, e.g., http://webcache.googleusercontent.com/search?sourceid=chrome&ie=UTF-8&q=cache%3Awww.example.com?

  • Yes
  • No

Did you enter a word that is only on the cached version of the page and not the live version?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered a word that only appears in the cached version, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered the URL of the page, click Continue below.

  • Continue

Did you enter a word that is only on the cached version of the page and not the live version?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered a word that only appears in the cached version, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a cache removal request, click Continue below.

  • Continue

Did you enter the URL of the page, e.g., http://www.example.com, and not the URL of the Google cache, e.g., http://webcache.googleusercontent.com/search?sourceid=chrome&ie=UTF-8&q=cache%3Awww.example.com?

  • Yes
  • No

Did you enter a word that is only on the cached version of the page and not the live version?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered a word that only appears in the cached version, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered the URL of the page, click Continue below.

  • Continue

Did you enter a word that is only on the cached version of the page and not the live version?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered a word that only appears in the cached version, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Have you used robots.txt to block crawler access to the site or directory?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Do you know how to find the exact URL of the image you want removed?

  • Yes
  • No

When you're ready to proceed with the image removal, click Continue below.

  • Continue

Have you requested a URL removal from your Webmaster Tools account?

  • Yes
  • No

Does the live page you're trying to remove still appear in search results?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Does the live page return an HTTP status code of 404 (not found) or 410 (gone)?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Are you blocking the page URL using one of these methods?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

When you're ready to proceed with the image removal, click Continue below.

  • Continue

Have you requested a URL removal from your Webmaster Tools account?

  • Yes
  • No

Does the live page you're trying to remove still appear in search results?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Does the live page return an HTTP status code of 404 (not found) or 410 (gone)?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Are you blocking the page URL using one of these methods?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Did you submit a removal request less than 90 days ago?

  • Yes
  • No

Have you prevented the content from being crawled using robots.txt, meta tags, or password protection?

  • Yes
  • No

Once you've lifted all blocks to crawling, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Have you prevented the content from being crawled using robots.txt, meta tags, or password protection?

  • Yes
  • No

Once you have lifted all blocks to crawling, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Which message are you seeing?

  • "This site may have been compromised."
  • "This site may harm your computer."
  • Other

Check the source code of your pages. Are there elements that might have been inserted without your knowledge (for example, hidden iFrames)?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Have you set up a permanent 301 redirect from your old domain to your new domain?

  • Yes
  • No

Have you added and verified both your new site and your old one in Webmaster Tools?

  • Yes
  • No

Have you used the Change of address tool in Webmaster Tools?

  • Yes
  • No

Have you requested a crawl with the Fetch as Google feature in Webmaster Tools?

  • Yes
  • No

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've requested a crawl, click Continue below.

  • Continue

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've used the tool, click Continue below.

  • Continue

Have you requested a crawl with the Fetch as Google feature in Webmaster Tools?

  • Yes
  • No

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've requested a crawl, click Continue below.

  • Continue

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've verified both sites, click Continue below.

  • Continue

Have you used the Change of address tool in Webmaster Tools?

  • Yes
  • No

Have you requested a crawl with the Fetch as Google feature in Webmaster Tools?

  • Yes
  • No

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've requested a crawl, click Continue below.

  • Continue

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've used the tool, click Continue below.

  • Continue

Have you requested a crawl with the Fetch as Google feature in Webmaster Tools?

  • Yes
  • No

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've requested a crawl, click Continue below.

  • Continue

Have you created and submitted a Sitemap listing the URLs on your new site?

  • Yes
  • No

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've submitted a Sitemap, click Continue below.

  • Continue

Have you informed sites that link to you about your site's new location?

  • Yes
  • No

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've informed the sites who link to you about your new site, click Continue.

  • Continue

Have you set up geotargeting?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've checked your geotargeting options and adjusted them as needed, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Please select the option that best describes your issue.

  • Someone is spamming
  • Someone is copying my content
  • I want to remove content that I don’t control

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Has the webmaster of the site taken down the content after you contacted them?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Which option better describes your issue?

  • I want to remove live content from someone else's site
  • The live content has been removed, but it still appears in search results

Are you trying to remove confidential personal information from search results?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Have you submitted a removal request?

  • Yes
  • No

Did you submit the right type of removal request?

  • Yes
  • No

Note that our URL removal tool is case-sensitive. Did you submit the right URL?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Check exactly what content you'd like to remove. Then select the type of removal request you need from the list below, and follow the steps to submit it:

  • Remove an entire page
  • Remove the cached version of the page
  • Remove an image
  • Remove Google-hosted content (Youtube, Blogger, etc.) for legal reasons

Has the site owner already removed the page or blocked it from search engines?

  • Yes
  • No

Have you requested a page removal using the Google public URL removal tool?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Has the site owner updated the live page so that it no longer contains the content you want removed?

  • Yes
  • No

Have you submitted a cache removal request using the Google public URL removal tool?

  • Yes
  • No

Did you enter the URL of the page, e.g., http://www.example.com, and not the URL of the Google cache, e.g., http://webcache.googleusercontent.com/search?sourceid=chrome&ie=UTF-8&q=cache%3Awww.example.com?

  • Yes
  • No

Did you enter a word that is only on the cached version of the page and not the live version?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered a word that only appears in the cached version, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered the URL of the page, click Continue below.

  • Continue

Did you enter a word that is only on the cached version of the page and not the live version?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered a word that only appears in the cached version, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Do you know how to find the exact URL of the image you want removed?

  • Yes
  • No

Has the webmaster removed the image URL from the webmaster's site or blocked it from search engines?

  • Yes
  • No

Have you requested that the image URL be removed using the Google public URL removal tool?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you have the exact image URL, click Continue below.

  • Continue

Has the webmaster removed the image URL from the webmaster's site or blocked it from search engines?

  • Yes
  • No

Have you requested that the image URL be removed using the Google public URL removal tool?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Have you asked the webmaster to remove the content?

  • Yes
  • No

Have you used one of our legal content removal forms to submit a request for review?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Check exactly what content you'd like to remove. Then select the type of removal request you need from the list below, and follow the steps to submit it:

  • Remove an entire page
  • Remove the cached version of the page
  • Remove an image
  • Remove Google-hosted content (Youtube, Blogger, etc.) for legal reasons

Has the site owner already removed the page or blocked it from search engines?

  • Yes
  • No

Have you requested a page removal using the Google public URL removal tool?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Has the site owner updated the live page so that it no longer contains the content you want removed?

  • Yes
  • No

Have you submitted a cache removal request using the Google public URL removal tool?

  • Yes
  • No

Did you enter the URL of the page, e.g., http://www.example.com, and not the URL of the Google cache, e.g., http://webcache.googleusercontent.com/search?sourceid=chrome&ie=UTF-8&q=cache%3Awww.example.com?

  • Yes
  • No

Did you enter a word that is only on the cached version of the page and not the live version?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered a word that only appears in the cached version, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered the URL of the page, click Continue below.

  • Continue

Did you enter a word that is only on the cached version of the page and not the live version?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've entered a word that only appears in the cached version, click Continue below.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Do you know how to find the exact URL of the image you want removed?

  • Yes
  • No

Has the webmaster removed the image URL from the webmaster's site or blocked it from search engines?

  • Yes
  • No

Have you requested that the image URL be removed using the Google public URL removal tool?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you have the exact image URL, click Continue below.

  • Continue

Has the webmaster removed the image URL from the webmaster's site or blocked it from search engines?

  • Yes
  • No

Have you requested that the image URL be removed using the Google public URL removal tool?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Have you asked the webmaster to remove the content?

  • Yes
  • No

Have you used one of our legal content removal forms to submit a request for review?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Please select where you saw the warning/error/alert:

  • On the search results page
  • In Webmaster Tools
  • When I click through to a site from search results
  • In email

Which message are you seeing?

  • "This site may have been compromised."
  • "This site may harm your computer."
  • Other

Check the source code of your pages. Are there elements that might have been inserted without your knowledge (for example, hidden iFrames)?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

What kind of warning/error/alert are you seeing?

  • "Severe health issues found"
  • Malware warning
  • Reconsideration request outcome
  • "We've detected that some of your site's pages may be using techniques that are outside Google's Webmaster Guidelines."
  • "Some pages from your site will be labeled as potentially compromised in our search results."
  • Other

Was this information useful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Check the source code of your pages. Are there elements that might have been inserted without your knowledge (for example, hidden iFrames)?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

What kind of message did you receive?

  • "We've reviewed your site and found no manual actions by the webspam team that might affect your site's ranking in Google."
  • "After reviewing your reconsideration request, we have revoked this manual action."
  • "We've reviewed your site and we still see links to your site that violate our quality guidelines."
  • "We've reviewed your site, and we believe that some or all of your pages still violate our quality guidelines."
  • Other

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Have you filed a reconsideration request?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Which message are you seeing?

  • "Warning: Something's not right here!"
  • "Warning: Suspected phishing site!"
  • Other

Check the source code of your pages. Are there elements that might have been inserted without your knowledge (for example, hidden iFrames)?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Check the source code of your pages. Are there elements that might have been inserted without your knowledge (for example, hidden iFrames)?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Which message are you seeing?

  • "We've detected that some of your site's pages may be using techniques that are outside Google's Webmaster Guidelines."
  • "Some pages from your site will be labeled as potentially compromised in our search results."
  • Reconsideration request outcome
  • Other

Have you filed a reconsideration request?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

What kind of message did you receive?

  • "We've reviewed your site and found no manual actions by the webspam team that might affect your site's ranking in Google."
  • "After reviewing your reconsideration request, we have revoked this manual action."
  • "We've reviewed your site and we still see links to your site that violate our quality guidelines."
  • "We've reviewed your site, and we believe that some or all of your pages still violate our quality guidelines."
  • Other

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Please select the option that best describes your issue:

  • I want to verify my site
  • I got a warning/error/alert in Webmaster Tools, and I don't know what to do
  • My stats and data appear inaccurate, and I don't know why
  • Feedback and/or feature requests
  • Other

Have you added your site to Webmaster Tools? If you've added your site, you should see it on your Webmaster Tools Home page.

  • Yes
  • No

On your Webmaster Tools Home page, do you see a message that says "You don't have access to this site. Verify this site or ask a site owner to add you as a user."?

  • Yes
  • No

Click Verify this site (a link that appears next to the "You don't have access to this site. Verify this site or ask a site owner to add you as as user." message). Once you've clicked through, which verification method is recommended to you?

  • HTML file upload: Upload an HTML file to your site.
  • HTML tag: Add a meta tag to your site's home page.
  • Google Analytics: Use your Google Analytics account.
  • Domain name provider: Sign in to your domain name provider.

Have you downloaded the HTML file to your computer?

  • Yes
  • No

Have you uploaded the HTML file to your site?

  • Yes
  • No

Have you confirmed that the HTML file was uploaded successfully by visiting the URL of your site with the HTML filename as a subdirectory?

For example, if your site is example.com and the name of the HTML file is googlee4df7492178d3b82.html, you'd type example.com/googlee4df7492178d3b82.html into your browser.

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Type the URL of your site with the HTML filename as a subdirectory. For example, if your site is "example.com" and the name of the HTML file is "googlee4df7492178d3b82.html", you'd type "example.com/googlee4df7492178d3b82.html". Are you redirected to an error page?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Click Continue once you've uploaded successfully.

  • Continue

Have you confirmed that the HTML file was uploaded successfully by visiting the URL of your site with the HTML filename as a subdirectory?

For example, if your site is example.com and the name of the HTML file is googlee4df7492178d3b82.html, you'd type example.com/googlee4df7492178d3b82.html into your browser.

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Type the URL of your site with the HTML filename as a subdirectory. For example, if your site is "example.com" and the name of the HTML file is "googlee4df7492178d3b82.html", you'd type "example.com/googlee4df7492178d3b82.html". Are you redirected to an error page?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Click Continue once you've downloaded the file successfully.

  • Continue

Have you confirmed that the HTML file was uploaded successfully by visiting the URL of your site with the HTML filename as a subdirectory?

For example, if your site is example.com and the name of the HTML file is googlee4df7492178d3b82.html, you'd type example.com/googlee4df7492178d3b82.html into your browser.

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Type the URL of your site with the HTML filename as a subdirectory. For example, if your site is "example.com" and the name of the HTML file is "googlee4df7492178d3b82.html", you'd type "example.com/googlee4df7492178d3b82.html". Are you redirected to an error page?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

A meta tag should appear on your screen. Have you copied and pasted it into your site's home page, in the <head> section, before the first <body> section?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Do you have access to the source code of your website?

  • Yes
  • No

Do you have a Google Analytics tracking code in the source code of your site's home page?

  • Yes
  • No

What does the tracking code look like?

  • <script type="text/javascript">

    var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-XXXXX-Y']); _gaq.push(['_trackPageview']);

    (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })();

    </script>

  • <script type="text/javascript">

    var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");

    document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));

    </script>

    <script type="text/javascript">

    try{

    var pageTracker = _gat._getTracker("UA-xxxxxx-x"); pageTracker._trackPageview();</p>

    } catch(err) {}</script>

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Once you've set up the asynchronous tracking code in the source code of your site's home page, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've signed up for Google Analytics and included a tracking snippet in your site's source code, click Continue.

  • Continue

What does the tracking code look like?

  • <script type="text/javascript">

    var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-XXXXX-Y']); _gaq.push(['_trackPageview']);

    (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })();

    </script>

  • <script type="text/javascript">

    var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");

    document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));

    </script>

    <script type="text/javascript">

    try{

    var pageTracker = _gat._getTracker("UA-xxxxxx-x"); pageTracker._trackPageview();</p>

    } catch(err) {}</script>

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Once you've set up the asynchronous tracking code in the source code of your site's home page, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Try one of the following other site verification methods:

  • HTML file upload: Upload an HTML file to your site.
  • Domain name provider: Sign in to your domain name provider.

Have you downloaded the HTML file to your computer?

  • Yes
  • No

Have you uploaded the HTML file to your site?

  • Yes
  • No

Have you confirmed that the HTML file was uploaded successfully by visiting the URL of your site with the HTML filename as a subdirectory?

For example, if your site is example.com and the name of the HTML file is googlee4df7492178d3b82.html, you'd type example.com/googlee4df7492178d3b82.html into your browser.

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Type the URL of your site with the HTML filename as a subdirectory. For example, if your site is "example.com" and the name of the HTML file is "googlee4df7492178d3b82.html", you'd type "example.com/googlee4df7492178d3b82.html". Are you redirected to an error page?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Click Continue once you've uploaded successfully.

  • Continue

Have you confirmed that the HTML file was uploaded successfully by visiting the URL of your site with the HTML filename as a subdirectory?

For example, if your site is example.com and the name of the HTML file is googlee4df7492178d3b82.html, you'd type example.com/googlee4df7492178d3b82.html into your browser.

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Type the URL of your site with the HTML filename as a subdirectory. For example, if your site is "example.com" and the name of the HTML file is "googlee4df7492178d3b82.html", you'd type "example.com/googlee4df7492178d3b82.html". Are you redirected to an error page?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Click Continue once you've downloaded the file successfully.

  • Continue

Have you confirmed that the HTML file was uploaded successfully by visiting the URL of your site with the HTML filename as a subdirectory?

For example, if your site is example.com and the name of the HTML file is googlee4df7492178d3b82.html, you'd type example.com/googlee4df7492178d3b82.html into your browser.

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Type the URL of your site with the HTML filename as a subdirectory. For example, if your site is "example.com" and the name of the HTML file is "googlee4df7492178d3b82.html", you'd type "example.com/googlee4df7492178d3b82.html". Are you redirected to an error page?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Do you know your domain registrar or provider?

  • Yes
  • No

Does your domain registrar or provider appear in the drop-down menu?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Do you know your domain registrar or provider?

  • Yes
  • No

Does your domain registrar or provider appear in the drop-down menu?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Once you've added your site, click Continue.

  • Continue

On your Webmaster Tools Home page, do you see a message that says "You don't have access to this site. Verify this site or ask a site owner to add you as a user."?

  • Yes
  • No

Click Verify this site (a link that appears next to the "You don't have access to this site. Verify this site or ask a site owner to add you as as user." message). Once you've clicked through, which verification method is recommended to you?

  • HTML file upload: Upload an HTML file to your site.
  • HTML tag: Add a meta tag to your site's home page.
  • Google Analytics: Use your Google Analytics account.
  • Domain name provider: Sign in to your domain name provider.

Have you downloaded the HTML file to your computer?

  • Yes
  • No

Have you uploaded the HTML file to your site?

  • Yes
  • No

Have you confirmed that the HTML file was uploaded successfully by visiting the URL of your site with the HTML filename as a subdirectory?

For example, if your site is example.com and the name of the HTML file is googlee4df7492178d3b82.html, you'd type example.com/googlee4df7492178d3b82.html into your browser.

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Type the URL of your site with the HTML filename as a subdirectory. For example, if your site is "example.com" and the name of the HTML file is "googlee4df7492178d3b82.html", you'd type "example.com/googlee4df7492178d3b82.html". Are you redirected to an error page?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Click Continue once you've uploaded successfully.

  • Continue

Have you confirmed that the HTML file was uploaded successfully by visiting the URL of your site with the HTML filename as a subdirectory?

For example, if your site is example.com and the name of the HTML file is googlee4df7492178d3b82.html, you'd type example.com/googlee4df7492178d3b82.html into your browser.

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Type the URL of your site with the HTML filename as a subdirectory. For example, if your site is "example.com" and the name of the HTML file is "googlee4df7492178d3b82.html", you'd type "example.com/googlee4df7492178d3b82.html". Are you redirected to an error page?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Click Continue once you've downloaded the file successfully.

  • Continue

Have you confirmed that the HTML file was uploaded successfully by visiting the URL of your site with the HTML filename as a subdirectory?

For example, if your site is example.com and the name of the HTML file is googlee4df7492178d3b82.html, you'd type example.com/googlee4df7492178d3b82.html into your browser.

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Type the URL of your site with the HTML filename as a subdirectory. For example, if your site is "example.com" and the name of the HTML file is "googlee4df7492178d3b82.html", you'd type "example.com/googlee4df7492178d3b82.html". Are you redirected to an error page?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

A meta tag should appear on your screen. Have you copied and pasted it into your site's home page, in the <head> section, before the first <body> section?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Do you have access to the source code of your website?

  • Yes
  • No

Do you have a Google Analytics tracking code in the source code of your site's home page?

  • Yes
  • No

What does the tracking code look like?

  • <script type="text/javascript">

    var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-XXXXX-Y']); _gaq.push(['_trackPageview']);

    (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })();

    </script>

  • <script type="text/javascript">

    var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");

    document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));

    </script>

    <script type="text/javascript">

    try{

    var pageTracker = _gat._getTracker("UA-xxxxxx-x"); pageTracker._trackPageview();</p>

    } catch(err) {}</script>

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Once you've set up the asynchronous tracking code in the source code of your site's home page, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Once you've signed up for Google Analytics and included a tracking snippet in your site's source code, click Continue.

  • Continue

What does the tracking code look like?

  • <script type="text/javascript">

    var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-XXXXX-Y']); _gaq.push(['_trackPageview']);

    (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })();

    </script>

  • <script type="text/javascript">

    var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");

    document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));

    </script>

    <script type="text/javascript">

    try{

    var pageTracker = _gat._getTracker("UA-xxxxxx-x"); pageTracker._trackPageview();</p>

    } catch(err) {}</script>

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Once you've set up the asynchronous tracking code in the source code of your site's home page, click Continue.

  • Continue

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Try one of the following other site verification methods:

  • HTML file upload: Upload an HTML file to your site.
  • Domain name provider: Sign in to your domain name provider.

Have you downloaded the HTML file to your computer?

  • Yes
  • No

Have you uploaded the HTML file to your site?

  • Yes
  • No

Have you confirmed that the HTML file was uploaded successfully by visiting the URL of your site with the HTML filename as a subdirectory?

For example, if your site is example.com and the name of the HTML file is googlee4df7492178d3b82.html, you'd type example.com/googlee4df7492178d3b82.html into your browser.

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Type the URL of your site with the HTML filename as a subdirectory. For example, if your site is "example.com" and the name of the HTML file is "googlee4df7492178d3b82.html", you'd type "example.com/googlee4df7492178d3b82.html". Are you redirected to an error page?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Click Continue once you've uploaded successfully.

  • Continue

Have you confirmed that the HTML file was uploaded successfully by visiting the URL of your site with the HTML filename as a subdirectory?

For example, if your site is example.com and the name of the HTML file is googlee4df7492178d3b82.html, you'd type example.com/googlee4df7492178d3b82.html into your browser.

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Type the URL of your site with the HTML filename as a subdirectory. For example, if your site is "example.com" and the name of the HTML file is "googlee4df7492178d3b82.html", you'd type "example.com/googlee4df7492178d3b82.html". Are you redirected to an error page?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Click Continue once you've downloaded the file successfully.

  • Continue

Have you confirmed that the HTML file was uploaded successfully by visiting the URL of your site with the HTML filename as a subdirectory?

For example, if your site is example.com and the name of the HTML file is googlee4df7492178d3b82.html, you'd type example.com/googlee4df7492178d3b82.html into your browser.

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Type the URL of your site with the HTML filename as a subdirectory. For example, if your site is "example.com" and the name of the HTML file is "googlee4df7492178d3b82.html", you'd type "example.com/googlee4df7492178d3b82.html". Are you redirected to an error page?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Do you know your domain registrar or provider?

  • Yes
  • No

Does your domain registrar or provider appear in the drop-down menu?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Do you know your domain registrar or provider?

  • Yes
  • No

Does your domain registrar or provider appear in the drop-down menu?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need more help

What kind of warning/error/alert are you seeing?

  • "Severe health issues found"
  • Malware warning
  • Reconsideration request outcome
  • "We've detected that some of your site's pages may be using techniques that are outside Google's Webmaster Guidelines."
  • "Some pages from your site will be labeled as potentially compromised in our search results."
  • Other

Was this information useful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Check the source code of your pages. Are there elements that might have been inserted without your knowledge (for example, hidden iFrames)?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

What kind of message did you receive?

  • "We've reviewed your site and found no manual actions by the webspam team that might affect your site's ranking in Google."
  • "After reviewing your reconsideration request, we have revoked this manual action."
  • "We've reviewed your site and we still see links to your site that violate our quality guidelines."
  • "We've reviewed your site, and we believe that some or all of your pages still violate our quality guidelines."
  • Other

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Have you filed a reconsideration request?

  • Yes
  • No

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Have you verified both the www and non-www versions of your site?

  • Yes
  • No
  • I don't know

Is your site newly verified or updated?

  • Yes, this site was verified or updated less than a month ago
  • No, this site has been verified or updated for more than one month

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Are both the www and non-www versions of your site verified?

  • Yes
  • No

Is your site newly verified or updated?

  • Yes, this site was verified or updated less than a month ago
  • No, this site has been verified or updated for more than one month

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Please select the option that best describes your issue.

  • I am looking for advice on creating a useful site
  • I want to send my feedback and/or request a feature request
  • Other

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help

Was this information helpful?

  • Yes, I now understand how to resolve my issue
  • No, I still need help