/webmasters/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
[Rich Snippets] Product rating stars not showing up in search results 0 Recommended Answers 6 Replies 1 Upvote
1 Recommended Answer
$0 Recommended Answers
1 Relevant Answer
$0 Relevant Answers
For our eCommerce website, we have implemented metadata for products pages according to Google Rich Snippets guidelines. If I use Google's "Rich Results Test" page, for example, on the URL "https://www.asia-market.it/shop/salse-c-12_2/salsa-di-pesce-squid-brand-12x300-ml-p-1442.html" I see that the page qualifies perfectly for rcih results (and the product should be displayed with product star rating).

But if I search on Google for the product, the page displays without the stars (and it was indexed yesterday, so it's not a cache problem).

I feel I am missing something, but I don't know what it is and I haven't been able to find an answer so far. Can anyone plese help? Maybe you had the same problem in the past and have successully fixed it.

Thanks in advance,
Filippo
Details
Relevant Answer Relevant Answers (0)
All Replies (6)
Relevant Answer
The content of the web page has many reviews from an author named a.anonymous which contradicts Google's requirement for the author of the review
author
The author of the review. The reviewer's name must be a valid name. For example, "50% off until Saturday" is not a valid name for a reviewer.
I see that the page qualifies perfectly for rcih results (and the product should be displayed with product star rating). 
Check out the Google quote
Quality guidelines
These guidelines are not easily testable using an automated tool. Violating a quality guideline can prevent syntactically correct structured data from being displayed as a rich result in Google Search, or possibly cause it to be marked as spam.
marked this as an answer
Relevant Answer
Hi Nikolaj, that's a good point, I didn't notice it.
But this is just a particular case: take for example this other page:
the reviewer name is "C. Sarah" (for privacy we show last name initial and full first name) but the stars are not displayed in search results. Could it be because reviewBody is too short? Doesn't seem so, since for this one:
stasr get displayed, reviewer is "B. Claudio" and reviewBody is just one word ("Spettacolari").

Anyways, I will check the guidelines and see in details if we're violating some.

Thnaks for your help so far.

Filippo
marked this as an answer
Relevant Answer
Could it be because reviewBody is too short? 
Yes, this could be because one word or a short two-word phrase is difficult to count as a review. Check out the description of the User review value from Wikipedia
user review is a review conducted by any person who has access to the internet and publishes their experience to a review site or social media platform following product testing or the evaluation of a service.
marked this as an answer
Relevant Answer
Well, our reviews come from survey sent to the users who bought the product. Those who reply often just drop a line or two. I didn't even want to include a review, I though that the aggregateRating tag would be enough but even if I included all fields google stated, the star rating wasn't shown.
I'll try to pickup the review in the DB that has the largest number of characters in its body and see if it's gonna make any difference. Actually, the star rating was displayed in search results a few months ago (even with far less attributes in our metadata). It must be Google tightening its algorithms.

Filippo
marked this as an answer
Relevant Answer
In connection with the statement by Google
Important: Google does not guarantee that your structured data will show up in search results, even if your page is marked up correctly according to the Rich Results Test. Here are some common reasons why: 
    • The page does not meet the guidelines for structured data described here, the type-specific guidelines, or the general webmaster guidelines.
check the poor performance of the webpage: 16/100. Read more Evaluating page experience for a better web

Use valid HTML
Check out your redundant meta description content for this page: 
<meta name="description" content="น้ำปลา ตราปลาหมึก - Fish Sauce 12x Box (300 ml Glass Bottle) Confezione Cartone con 12 bottiglie da 300 ml l&#39;una (bottiglia di vetro) Informazioni Generali La salsa di pesce &egrave; un ingrediente fondamentale in tutte le cucine del sud-est asiatico. Da secoli viene prodotta nello stesso modo, facendo fermentare piccoli pesci - quasi sempre alici - con sale dentro grossi tini di legno, pressandoli progressivamente dall&#39;alto in modo che il liquido estratto filtri dal fondo. La maturazione dura mesi, e pi&ugrave; &egrave; lunga, pi&ugrave; il sapore della salsa di pesce si ammorbidisce, anche se per questione di tempo di solito poi viene aggiunto un po&#39; di zucchero per equilibrare il gusto. Il liquido ottenuto ha un colore ambrato pi&ugrave; o meno scuro, e una sapidit&agrave; naturale dovuta ai glutammati, per questo non vengono mai aggiunti additivi alimentari o conservanti. La salsa di pesce non &egrave; densa perch&eacute; contiene anche acqua, quindi si pu&ograve; usare per insaporire sia durante la cottura, che a crudo in insalate e piatti vari, per esempio direttamente sul riso al vapore, e anche come ingrediente di altre salse e creme. Prodotto in Thailandia. Ingredienti Estratto di Alici indopacifiche (Stolephorus spp.) (77%), Sale (20%), Zucchero (3%). Senza conservanti, esaltatori di sapidit&agrave;, n&eacute; coloranti aggiunti. Data di scadenza 25/08/2022 Peso spedizione 7.5 kg Produttore Thai Fish Sauce Factory (Squid Brand) Co. Ltd."> 
Read more Create good titles and snippets in Search Results.
marked this as an answer
Relevant Answer
Hello Emma Ann
 
Please STOP hijacking threads.
 
In order not to confuse different sites and different issues, can you please post your own thread? 
 
 
Thanks.
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/webmasters/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/webmasters/profile/0