/webmasters/community?hl=en
/webmasters/community?hl=en
11/20/12
Original Poster
businesstrader

No Reply from Google for 7 Reconsideration Request

So I started threads here previously regarding the lack of response to my reconsideration requests at http://productforums.google.com/forum/#!mydiscussions/webmasters/bLx11QrL7vQ.
 
After watching Matt Cutts video here today he has confimred my concerns.
 
 
He says at the end, ask for help here if you do not get a reply within 2 weeks. Well, my last reconsideration request was on the 8th Oct and still nothing. I did receive the confirmation email, but thats it.
 
I have submitted 7 reconsideration requests now with absolutely zero replies. I am suffering a manual penalty as Google emailed me previously giving me example inorganic llinks which I need to remove (www.business-trader.com.au).  
 
What should I do?
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All Replies (15)
11/20/12
Original Poster
businesstrader
Any suggestions guys? I am desperate to find out as to why my reconsideration request are being ignored for 6 months!
clayts
11/20/12
clayts
Hi Peter,

That must be incredibly frustrating not to receive anything back from Google - hopefully John Mueller can jump in and give his feedback as to why you have not received anything within WMT as it goes directly against what Matt Cutts said in his video yesterday.

Hopefully this thread might get you a response in WMT - good luck!

Chris
luchaninov
11/20/12
luchaninov
May be your new reconsideration requests override previous ones and put you to the end of the queue?
11/20/12
Original Poster
businesstrader
I used to think the same thing, hence the reason I have not submitted another one since the 8th Oct however after watching Matt Cutts's video (http://www.youtube.com/watch?v=cA5I3HHApYk&feature=youtu.be) I don't think this is the case.
 
He said if they don't reply within 2 weeks, then ask for help at the Google webmaster forums, which is what I have been doing for months, to no avail. I was submitting every 4 weeks or so.
S Zussino
11/20/12
S Zussino
Where do you ask for assistance? I saw the same video but I didn't see any thread or topic to post in. 

Thanks.
cristina
11/20/12
cristina
Hi guys, I did not see the two weeks thing about taking further with the teconsideration request, but anyway, at the moment the best forum category where to discuss about reconsideration requests is the Crawling, Indexing and Ranking category, because it has the largest audience, and there are more people around there ready to sort of pounce on penalised sites (or jump in or whatever). This Webmaster Tools category is more for technical problems in GWT, not about how to unpenalise a website.
Some general stuff about what to do in cases like these: in principle you need to read carefully the notices and replies to reconsideration requests you got from Google when your site is penalised. If it is about "unnatural links" you need to try to have those links removed. If it is about content guidelines, obviously what you need to do is to improve the content of your site and have your site recrawled and recached by Google. Either way it takes time and effort to get out of a manual filter because it had to be quite an important breach of Google webmaster guidelines for the penalisation to happen, and it takes quite a while for search results to sync back to good search results when the problem is fixed.
 
 
 
 
 
11/21/12
Original Poster
businesstrader
I was really hoping for some advice which would help with my situation. I don't need to advice on where to post this thread or how to get out of a penalty, I need advice on why Google is ignoring my reconsideration request.
 
S Zuzzino, not sure ow you missed it, but 2:23 in the video is where he makes the two weeks referrence ie "if it mores than a couple of weeks, then I'd ask about it on the webmaster forum"
S Zussino
11/21/12
S Zussino
I remember the reference, but no link to make another request.
11/22/12
Original Poster
businesstrader
So as I expected no one can really offer any advice here in relation to Google not repsonding to a reconsideration request. The only people who can is Google in my opinion. So I am not sure what advice Matt Cutts thought would be offered in this forum, or if he thought the members/users of this forum could offer better advice than Google, but obviously not.
 
I am suffering a manual penalty, I have submitted 6-7 reconsideration requests over 5 months, the last one being on the 8th Oct and I still have not had a reply.
 
So, once again, what do I do? I can't believe an organisation as big as Google can not address my situation.
 
Very disappointed!
JohnMu
11/23/12
JohnMu
Hi Business trader

It looks like you've put quite some effort into cleaning this up - thanks for posting. Looking at your site, while I do see that there are manual issues (and I'm sorry to hear that you haven't heard back -- I'll ping the team), to a large extent our algorithms may not be as happy with your site as they used to be. When it comes to links - and other webspam issues - they will be reflected in our algorithms appropriately as they are recrawled and reindexed (and reprocessed by the algorithms). Some pages are recrawled very frequently, sometimes every couple of days, other pages have tended to be static, and are recrawled less frequently (weeks or even months). This is one of the reasons why it can take quite a bit of time for any changes that you've made there to be reflected in our algorithms. 

Since it can take longer to see those changes, my recommendation would be to make sure that your site overall, and the pages individually, is of the highest quality possible, featuring unique, compelling, and high-quality content. A really good way to get a more objective view is to go through the questions in  http://googlewebmastercentral.blogspot.ch/2011/05/more-guidance-on-building-high-quality.html together with someone not associated with your website, after giving them some tasks to complete on your website (and on other, similar, websites). Past that, when it comes to our webspam algorithms, especially if you know that there have been unnatural links involved with your website, I'd recommend double-checking the links to your site, to make sure that those which you might consider to be unnatural are removed, marked with a rel=nofollow, or if that's not possible, included in your disavow-links submission. In general, the clearer the message your site gives our algorithms, the more likely it's just a matter of time until you see the effects. 

Hope this helps!
John
4 MORE
matthew_mok
12/27/12
matthew_mok
Hello, Dear John, 
Happy new year!
Our company website(www.ayliss.com) are suffering the same problem. 
During 2012 we have submitted 3 or 4 reconsideration at Google webmaster, about 1.5 month per submission.  I just wondering why Google can't give us a hint or response. 
We looked at every single links and tried our best to remove them for a couple of times, but was ignored. 
As stated we by no means to get rid of this domain(ayliss) as it's my company brand name, if I change to another, we will lose thousands of old customers. Currently we have adwords to get found by old customers.

Can you please ping the team and include us to be a normal website(not in Google black hat list).
We will do whatever we can do to follow Google's guidelines. And I do, a mouth ago we clean links and disavow some links, but still got no response till now.
Please just look at it.
Yours Sincerely.
Connie
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