Get my personal information off Google

Handle leaks of personal information

This page describes how to request removal of certain types of personal information from Google.

Step 1 - Is the information covered by our policies?

Under our voluntary Search Removal policies, Google may voluntarily remove web pages from our search results if the pages contain the following kinds of personal information:

Information we may remove:

  • Bank account numbers
  • National ID numbers
  • Confidential, private personal medical records
  • Images of hand-written signatures
  • Nude or sexually explicit images or videos of a person shared without consent
  • Other information that can create significant risks of identity theft, financial fraud, or other specific harms

If the information is one of these types, continue to the next step.

However, our voluntary removal policies do not cover the following:

  • Dates of birth
  • Addresses
  • Telephone numbers
  • Unflattering or unwanted pictures of you, your house, or your family (unless they are sexually explicit and posted without your consent)
  • A social media post about a recent injury

If our voluntary removal policies don't cover the information that you want removed, take a look at the general removals page.

Step 2 - Where does the information appear?

Your next step depends on where the information appears:

Only in Google

But no longer on the website (that is, the page is no longer available or the information was removed):

Only on the website

But no longer in Google Search results:

  • If the information does not appear in Google Search results but only on the website, there's nothing we can do, unfortunately. You should contact the site's webmaster and ask them to remove the information. If you own the website, see the additional steps for website owners below.

Both on Google and the website

If you own the website hosting the content

If you operate the website hosting the content, you can take additional steps to remove it from your own site, as well as from Google’s search results. (If you do not operate the website, the site’s webmaster may be able to do this.)

  1. Determine which pages host the information
  2. Remove the information from Google
    • Use the Remove URLs tool to remove the page from Google Search, but be sure that you also block or remove the information from the page itself; the tool removes pages from Google Search only temporarily. Removed pages may return to our search results if no changes are made on the website. Read the tool documentation carefully to learn how to remove single pages, directories, or entire sites. If you have removed the information from your site, you can clear the cache only; otherwise, remove the affected pages as well as the cache.
  3. Remove the information from your site
    1. Ensure that you have people with the appropriate rights on your website to make the required changes.
    2. Remove or block the information using the appropriate method:
      1. Remove the information from your page [Safest]
      2. Require a login
      3. Use the "noindex" tag to block pages from Google, or robots.txt to block images from Google.
      4. Read more about blocking URLs.
  4. Prevent the information from being shown again
    • Perform regular spot checks for information using the site: search operator for your site. For example: site:example.com <private ID number here>
    • Ensure that anyone working on users' personal data is made aware of how to prevent search engine discovery of that data on the site, and how to prevent anonymous access to user data.

 

 

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