Step 2: Build a support team

Contact your hoster, learn where to find assistance, and weigh options to recover your hacked site.

(If you're technically savvy and able to recover your site without assistance, you can skip this step and go straight to Step 3: Quarantine your site.)

You'll need:

  • The ability to contact your hoster

Next actions:

  1. Tell your hoster that your site has been compromised.

    Your hoster can make sure their other customers weren't affected, and they can potentially help recover your site. In StopBadware’s 2012 survey, 60% of people who asked their hoster for help, received it.

  2. Locate reputable online resources and helpful communities.

    Your goal is to find out where to turn if you have problems with the recovery process. In addition to the Help for hacked sites series and your hoster's help system, try searching and reading responses in discussion forums or even posting a question yourself. These communities are good starting points:

  3. Consider enlisting assistance from a trusted security expert.

    If you feel ill-equipped to recover your site on your own, try the following options:

    • Ask friends and family for recommendations.
    • Seek referrals from the standout members of reputable online communities.
    • Transfer your site to new hoster who specializes in site recovery and can recover your site as part of the transfer.

Step 2: Build a support team is now completed. The next step in the process is Step 3: Quarantine your site.

Step Technical expertise required
1. Watch the overview Beginner
2. Contact your hoster and build a support team Beginner
3. Quarantine your site Intermediate
4. Touch base with Webmaster Tools Intermediate
5. Assess the damage (spam) or
    Assess the damage (malware)
Advanced
6. Identify the vulnerability Advanced
7. Clean and maintain your site Advanced
8. Request a review Intermediate