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7/18/18
My googlewebdesigner_win.exe is not installing 0 Recommended Answers 14 Replies 0 Me Too's
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i just downloaded the google web designer installer but in trying to install it. I get a message. "On your marks" that lasts for 2secs and it disappears. The whole installation disappears. I have tried it over and over but its just not installing. Please how can this be solved? Thanks
All Replies (14)
7/25/18
I'm sorry you are running into this issue. Can you please send us the information on your system? OS, RAM, CPU, etc.

San
Google Web Designer team
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7/26/18
My system specs;
Windows OS. 4GB RAM, Intel Core 2 Duo, 2.26GHz, Hp 6320p 32bit
Last edited 7/26/18
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7/26/18
What is the OS version?

Thanks,
San
Google Web Designer team
Last edited 7/26/18
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7/26/18
It's a 32-bit OS
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7/26/18
Which Windows version is it?

Thanks,
San
Google Web Designer team
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7/26/18
It's Windows 7
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7/26/18
Are you an admin on this machine? Can you please try right clicking on the exe and select Run as an adminstrator to see if that helps?

Thanks,
San
Google Web Designer team
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7/27/18
Can you please also let us know if you are able to install Chrome?
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7/27/18
I use chrome everyday. I have tried running as administrator and its still not working..Just a second and it disappears
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8/23/18
Can you please enable the log for us? Please follow this instruction:

Create file c:\googleupdate.ini with these contents

[LoggingLevel]
LC_UTIL=6
LC_SERVICE=6
LC_CORE=6
LC_NET=6
LC_OPT=6
[LoggingSettings]
EnableLogging=1
ShowTime=1
LogToFile=1
AppendToFile=1
LogToStdOut=0
LogToOutputDebug=1
LogFilePath=GoogleUpdate.log
[DebugSettings]
SkipServerReport=1
NoSendDumpToServer=1
NoSendStackToServer=1

If you are not able to create the file directly there, you can create it on the Desktop and move it in there as an Administrator. Then run the installer, after it fails, get the log file from here:
C:\ProgramData\Google\Update\Log

and paste it in this forum.

Thanks,
San
Google Web Designer team
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