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11/1/19
When I switch to Non-Google ad, my images partially or fully disappear - WHY? 0 Recommended Answers 17 Replies 0 Upvotes
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Why, when I switch from my Display & Video ad to Non-Google do some of all of my images go away? I need to convert my ads and can't, due to this issue. Some images partially disappear - like my background image will just show the top 1/4 of it after I convert. Most times, ALL images just disappear.
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Can you please share the author file with us (not the published file)? Open the file in Google Web Designer, select File > Save as zip...Upload the zip to Google Drive and share the url with us. 

Thanks,
San
Google Web Designer team
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I can reproduce the issue now and have logged it internally. We will investigate a fix for it. 

To workaround the issue, please save the file, close and reopen it.

Thank you for reporting it to us.
San
Google Web Designer team
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11/5/19
I was able to find another way to create the ad -- I did it as an animated GIF -- but this issue is still happening (so if I did need to make it non-google, I would not be able to). Please post your fix because I may have to do this in the near future. Thank you so much for responding and helping!
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11/5/19
Oh and saving, closing and re-opening did not fix it for me.
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Can you please share the author file with us? It might be a different issue and we'd like to be able to reproduce it. Please open the file in Google Web Designer, select File > Save as zip...Upload the zip to Google Drive and share the url with us.

Thanks,
San
Google Web Designer team
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11/5/19
How do I got the URL? I have the zip file I can email you... I cannot attach it here. Anytime I try to attach something, I get the error "A problem occurred. Please try again."
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Gmail will block the zip file also.

After you upload the zip to Google Drive, right click on the zip file in Drive and select Share. In the Share dialog, click on the green Get shareable link, set the permission to Anyone with the link can view, copy the url and send the url to us either here in this post or to gwd-support@google.com.

Thanks,
San
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11/6/19
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The zip file has no file in it, only the empty assets folder. Can you please make sure to share the author file so we can open it in Google Web Designer?

Thanks,
San
Google Web Designer team
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This issue with image not rendered on stage after switching environment is now fixed in Google Web Designer version 7.1.0.

Thank you for reporting it to us!
San
Google Web Designer team
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