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Templates not visible in Google Web Designer
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Hi Team,

The Google Web Designer is not showing templates in the menu after i click on the "Use Template" option as shown in the screenshot attached. I have uninstalled and installed the app but still the problem persists. 

OS - Windows 10
Version 21H1 (OS Build 19043.1266)

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Can you try these steps to force a template install again?

1. Quit Google Web Designer if it's running.
2. Delete the following folder:
  • Windows: C:\Users\<username>\AppData\Local\Google\Google Web Designer\webapp\gwdtemplates
  • Mac: /Users/<username>/Library/Application Support/Google/Web Designer/webapp/gwdtemplates 
  • Linux: ~/.local/share/google-web-designer/webapp/gwdtemplates
3. Relaunch Google Web Designer.

Please let us know whether these steps resolve the issue.

Thanks,
Emily
Google Web Designer team
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Relevant Answer
Can you try these steps to force a template install again?

1. Quit Google Web Designer if it's running.
2. Delete the following folder:
  • Windows: C:\Users\<username>\AppData\Local\Google\Google Web Designer\webapp\gwdtemplates
  • Mac: /Users/<username>/Library/Application Support/Google/Web Designer/webapp/gwdtemplates 
  • Linux: ~/.local/share/google-web-designer/webapp/gwdtemplates
3. Relaunch Google Web Designer.

Please let us know whether these steps resolve the issue.

Thanks,
Emily
Google Web Designer team
marked this as an answer
Relevant Answer
Thanks Emily. This worked.
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Hi, I'm having the same problem after seeing the templates once - on second (and subsequent) opening there are no templates.

I can't follow the suggested fix as I don't have Web Designer as an option in the Application Support folder (mac user) - just CloudManagement. Is there anything else I could try?

Thanks.
marked this as an answer
Relevant Answer
Hi Katie,

I found this help article on how to locate the Application Support folder on Mac:
https://discussions.apple.com/thread/4082083

Hope this helps.

Thanks,
Emily
Google Web Designer Team
marked this as an answer
Relevant Answer
Hi;
I have followed the steps given below;
 
Can you try these steps to force a template install again?
 
1. Quit Google Web Designer if it's running.
2. Delete the following folder:
  • Windows: C:\Users\<username>\AppData\Local\Google\Google Web Designer\webapp\gwdtemplates
and worked for once. but, closing and openning the program will give the same result (no templates). 
 
 
Shall i repeat the same steps every time :-( this is not a good idea for using a program.
hoping to hear good solution news :-)
version: 14.0.3.1020 (running on windows 10, Dell XPS13)
 
best regards
marked this as an answer
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