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8/2/19
Customised GWD Template ( Google Ads Remarketing ) Dynamic Exit only works in Google Chrome 1 Recommended Answer 12 Replies 0 Upvotes
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Hello, 

As the Google Support is unable to find the Error/Issue It was recommended to me that I try to find help here. 

This is the Creative: 

 The Exit only works in Google Chrome - Not on other Browsers.. 
Implemented "fixes"

Css Changes: 

From: transform: translateZ(0px);
To: transform: translateZ(1px);

.gwd-page-content
Set the “transform-style” as “flat” instead of “preserve-3d”

Maybe you got some more Ideas? 

Thank you, 
Tom
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Hi Tom,

When I open your Google Ads external preview link in Firefox and try clicking on the ad, I see an error message in the browser console about invalid access in google syndication safeframe, and I see there is no error when trying that in Chrome and Safari. 
Although I am not sure whether it is a GWD or Google Ads issue, I will log a bug for you and ask our developers to take a look. Can you give me more information that I can add to the bug report? Does the exit urls work when you preview the creative directly from GWD? What was the answer you got from Google Ads support? Can you also send us your authoring files?

Thanks,
Emily
Google Web Designer Team
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8/5/19
Hello Emily, 

Here are the authoring Files ( The 300x600 has already the implemented "fixes" I've got from the google support ) 

The Exit Url's don't work in the Preview directly from GWD 
I did not get any Answer from the Google Ads support as it is beeing forwarded to them - I've communicated with the GWD Support 

Thank you for your support,
Best,
Tom
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Hi Tom,

Thanks for giving us the authoring file. I will attach it to the bug.

So there is a way to check whether the exit urls work in the preview from GWD: open the browser console, click in the Ad and look for the exit url being invoked message in the console:


Please give us an update if you receive the answer from the Google Ads support team.

Thanks,
Emily
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8/5/19
Hello Emily, 

This was the Answer from the Google Ads Support Team: 

We tried to check if the ads present in the campaign - "DYN RMKT-DE-Vorteilshopad" shows us any issues while previewing on Firefox, however please note that we cannot login to your Google ads account externally because the tools that we use help us access your account in Google Chrome only.

I'm afraid that we will not be able to replicate the issue on our end and thus will not be able to troubleshoot this further.

So sadly this does not help me.. If it is any help the issue es persisting on Internet Explorer / Edge as well. So basically only Chrome/Safari works... 

Hope you can help me with this..

Thanks,
Tom
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9/3/19
Hello Emily, 

Any update? :) 

Best,
Tom
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