Your watch won't stay connected

When your watch and phone aren’t connected, you’ll see Disconnected . If they won’t stay connected, try the steps below.

Learn more about what happens when your watch loses its connection.

Important: The steps below are for Wear OS and may vary based on your manufacturer, device and software version.

Fix your watch connection

First, move your watch and phone closer together.

If that step doesn't work, try the steps below until you fix the issue.

Check that the Wear OS app is running

1. On your iPhone, open the Wear OS app  or the companion app for your device.
2. Return to your home screen. Use your phone as usual. For best results, do not close the app.

Check your phone's Bluetooth connection

1. On your iPhone, open the Settings app.
2. Tap Bluetooth.
3. Check that Bluetooth is turned on.

Make sure that your watch isn't in Aeroplane mode

1. If your screen is dim, tap it to wake up the watch.
2. Swipe down from the top of the screen.
3. Tap Settings .
   • On some watches, you need to swipe left to see this option.
4. Tap Connectivity.
   • If you don't see this option, skip this step.
5. Scroll down until you find Aeroplane mode.
6. Check that Aeroplane mode is turned off.

Make sure that your devices and app are up to date

Check for iPhone updates

1. On your iPhone, open the settings app.
2. Tap General  Software update.
3. If there's an update available, tap to install.

Check for Wear OS app updates

1. On your iPhone, open the App Store app.
2. At the bottom right, tap Updates.
3. If the Wear OS app needs to be updated, you'll find it under 'Pending Updates'.
   • If it's there, tap Update.
   • If it's not there, it's already updated.

Check for updates on your watch

Learn how to update your Wear OS watch.

Restart your watch & iPhone

1. If your screen is dim, tap it to wake up the watch.
2. Swipe down from the top of the screen.
3. Tap Settings .
   • On some watches, you need to swipe left to see this option.
4. Tap System.
5. Scroll down and tap Restart Done .
6. Restart your iPhone.

Reset your watch to factory settings

If the steps above didn’t work, try the steps below.

Note: When you reset your watch to factory settings, all apps, settings and data on your watch are erased.

Disconnect & reset your watch

1. If your screen is dim, tap it to wake up the watch.
2. From the top of the screen, swipe down.
3. Tap Settings .
   • On some watches, you need to swipe left to see this option.
4. Tap System.
5. Scroll down and tap Disconnect and reset .
   • If you don't see this option, tap Unpair with phone .
6. To confirm, tap Done .

Remove your watch from Bluetooth memory

1. On your iPhone, open the Settings app.
2. Tap Bluetooth.
3. Next to the device that you want to forget, tap Information   Forget this device Forget device.

Set up your watch and phone again

1. On your iPhone, open the Wear OS app  or the companion app for your device.
2. At the top left, tap Menu   Set up a new watch.
3. Follow the instructions to finish setting up your watch.