1. Manage your account
  2. Billing
  3. Resolve issues
  1. Manage your account

    How can I edit my business information?

    To edit your business information, follow the steps below:

    1. Go to Manage Locations and select the location you want to edit
    2. From here, you can:
    • Edit your location name
    • Add/edit business Description
    • Add additional location info
    • Adjust your Pin location
    • Adjust your address text
    • Edit your contact info
    • Edit your business's opening hours

    4. Once you're finished editing, scroll down and click Update Location.

    How can I edit my images?

    • Sign into your account
    • From the left navigation panel, click Manage Ads.
    • Click Add Ad
    • Under Display, upload your images according to our specs.
    • Click Update Ad to save changes.

    Can I advertise several locations under one account?

    Yes, you can!

    Go to Manage Locations click Add Location. You can add as many locations as you wish.

    Remember: The budget is shared between all locations. If you advertise five locations for example, select a budget that will be sufficient to promote all five locations together.

    How do I choose my budget?

    The budget and CPM (the cost for 1,000 impressions) you set are calculated into the maximum number of impressions your pins reach every month.

    For example, with $2 CPM and a $60 budget, the maximum number of impressions would be 30,000 per month.

    The system spreads the impressions across the days of the month. In the example above, that would mean around 1,000 impressions per day. In high-traffic areas, with many Wazers driving by, the minimum budget will not serve pin impressions very often. 

    If you advertise more than one location, make sure to select a budget that is sufficient enough to serve an effective number of impressions across all advertised locations. 

    Remember — our system will spread the budget according to the traffic around each location in order to optimize impressions.

    Bottom line: The higher the budget, the more impressions you get and the more often your pins will appear on the map.

    I want to pause/resume my advertising. What should I do?

    Pause/resume your advertising at any given time by following these steps:

    1. Sign in to your dashboard from waze.com/business
    2. From the left panel, go to Account Settings --> Details
    3. Click Pause Advertising

    Your account will now be paused until you click Resume Advertising. Your branded pins will no longer appear on the Waze map and in the search results.

    Please note: If you stop advertising in the middle of the month, you will be charged only for the impressions accumulated until then.

    How can I resume advertising?

    1. Sign to your dashboard at waze.com/business
    2. From the left panel, go to Account Settings --> Details
    3. Click Resume Advertising.

    Your account will be active now. Ads will resume serving impressions within a few minutes and your business will appear on the search results page within 24 hours.

    If you face any issues with enabling your account please contact us here.

    How can I display a pin only during my opening hours?

    If you have a very limited budget, you can maximize it by choosing to display your pin only during your business's opening hours.

    Please note: this practice minimizes substantially your business's exposure. 

    Once your opening hours are updated, follow these steps:

    1. From the left panel, go to Account Settings --> Details
    2. Under Ad Units --> Pins --> tick Only Show During Opening Hours.
    3. Click Update Account.
    Tip: keep the branded search available 24/7, for Wazers to find your business any time of the day.
  2. Billing

    How can I change my budget?

    1. From the left panel, go to Manage Campaigns
    2. Select the Pin campaign indicated by PIN#Business Name
    3. Edit the Budget field to your new monthly budget and click Update Campaign

    Don't worry, if you changed the budget in the middle of the month, our system will deliver impressions relative to the number of remaining days of the month.

    Make sure the new budget is higher than the current month's budget spent. If you wish to decrease your budget, do it at the beginning of the following month.

    How can I edit my credit card details?

    1. Sign into your Waze Local account at waze.com/business
    2. From the left panel, go to Account Settings --> Billing
    3. Under Your Payment Method, click Edit and insert your credit card details.
    4. Click Update Account to save changes.

    Where can I see my invoices?

    A digital invoice will be available in your advertiser account. Your invoice history is stored here for reference.

    To view an invoice follow these steps:

    1. Sign into your Waze Local account at waze.com/business
    2. From the left panel, go to Accounts Settings --> Invoices
    3. Locate the invoice you would like to view by date
    4. Click the viewing button located under the Invoice column.

    What types of credit cards can I use?

    Our system accepts the following international credit cards: Visa, MasterCard, Discover, JCB and American Express. Debit cards are not supported.
     

    I received an email about a failed charge, What should I do?

    Our system has made several attempts to charge your credit card with no success.  In order to settle your debt and reactivate your account, please do the following:
    1. Sign into your Waze Local account at waze.com/business
    2. From the left panel. go to Account Settings --> Billing
    3. Click Pay Now to settle the debt.
    4. Go to the Account Settings --> Details and click Resume Advertising.
    If the Pay Now button is not available, contact us at here.

    Can I remove my credit card information?

    Waze makes the security and confidentiality of your information our highest priority.
    Waze is in full compliance with the Payment Card Industry security guidelines and industry standards for all credit card types we support.
    Unfortunately, Waze is unable to completely remove your credit card information from the system. 
    We assure you that any information you have provided will remain secure and encrypted.

     

  3. Resolve issues

    I forgot my password, how can I reset it?

    If you forgot your password and wish to reset it, follow these steps:

    • Go to waze.com/business and click Sign In
    • Click Forgot your password? and follow the instructions.
    • Make sure to enter the email address you used to create your Waze account.

    You will receive an email from us to reset your password (If you do not see the email in your inbox, please check your spam folder).

    Please note: The new password must be at least 8 characters long (letters, digits or punctuation marks) and contain at least one English letter and one digit or punctuation mark (spaces are not allowed).

    Why can't I see my pin on the map?

    There can be several reasons for why your pin is not displayed:

    You just recently created your account

    After an account is created, it's reviewed by the Waze Ads team. This process usually takes up to 48 hours. You will not see your business in the search results or on the map until the ad is approved.
      

    Your budget is too low

        

    It's very important to understand how ads are displayed on Waze. Let's take a look at the following example:

    You promote a business in a big city and you choose to invest $600 per month with a $2 CPM bid (cost per thousand impressions). This means you can reach a maximum of 300,000 monthly impressions.

    • Your pin ad is not displayed all the time. Our system will distribute impressions according to the monthly budget and CPM bid you choose.
    • The system spreads these impressions over the total number of days in the month — in this case, about 10,000 impressions per day.
    • This number of impressions is spread optimally throughout the day.​

    If your budget is too low, it’s possible that you don’t have enough impressions to reach each and every Wazer that passes by your business in a given day. Consider increasing your budget to reach more potential clients.

    You've applied targeting on Pins

    • Opening hours: Ensure opening hours were correctly in your location.
    • Under Manage Locations, ensure the status of all locations is 'Enabled'.

    Why can't I find my business on the search results? 

    To find your business in the search results, Wazers have to search for your exact business name. 

    For example: If I own a pizza place called "Mike's Pizza," my business will appear in the search results only when Wazers search for the exact name of my business. If they only search for “pizza,” my business will not appear in the search results.


    Make sure the names of your advertised locations are your business's most known and recognized ones. Exclude any city/state/street information unless it's an integral part of your business's name. 
     

    Why can't I change my budget?

    Errors in budget edits occur if you try to decrease the budget to an amount lower than the current month's spend. The new monthly budget has to be higher than the current spend.

    If you wish to decrease your budget below your current spend, you can do so at the beginning of the next month.