Edit billing information

You can update the billing information of your Waze Ad Manager account at any time. Make sure to always keep your payment method up-to-date, as interruptions in billing may prevent your ads from appearing. Learn more on how billing works in Waze Ads.

Edit payment method

To update the credit card in your Waze Ads account:

1. Sign in at waze.com/business and enter your account
2. From the left panel, go to Account Settings Billing
3. In "Your Payment Method", click Edit and enter your credit card details
4. Click Update Account to save changes

If you want to update the credit card in multiple accounts, repeat these steps in each of the accounts.

The system supports credit cards of the following issuers: Visa, Mastercard, Discover, American Express and JCB credit. Debit cards are not supported.

Edit invoice details

To add your company details (VAT number, address, legal entity name, etc.) to future invoices:

1. Sign in at waze.com/business and enter your account.
2. From the left panel, go to Account Settings  Billing.
3. Edit the Customer name field with your invoice information (up to 50 characters).
4. Click Update Account to save changes.

Note: The updated details will appear in future invoices only.

FAQs

I manage multiple accounts, can I update my billing information once for all of them?

Billing information in Waze Ad Manager is per account. To update your billing information in multiple accounts, you'll need to repeat these steps in each and every one.

Is my payment info secured?

Google makes the security and confidentiality of your information our highest priority. Google is in full compliance with the Payment Card Industry security guidelines and industry standards for all credit card types we support. 

We assure you that any information you have provided will remain encrypted and secure.

I tried to update my credit card and got an error

Getting an error after the last step of the account creation wizard indicates an issue with the payment method.

How to resolve

1. Verify that the card details are typed correctly.
2. Verify that the card is from the providers listed above.
3. Verify that the card hasn't expired.
4. Verify that the card isn't maxed out.

Checked and confirmed the card is valid and supported by the system? Contact us to get help from a support specialist.

I clicked "Pay Now" to settle a debt and got an error

Getting an error message after clicking "Pay Now" means that the card has insufficient funds, or is temporarily/permanently locked.

How to resolve

Contact your bank or credit card provider, or try a different card.

Checked and confirmed the card is valid and supported by the system? Contact us to get help from a support specialist.

I tried to update my card but I don't see the "Edit" button

If you don't see the Edit button, this means that you have a "read only" permission to the account.

How to resolve

Ask a user with "full" permission" to change your permission type:

1. Sign in at waze.com/business and enter the account.
2. Go to Account SettingsAccess.
3. Look for users with "full" permission.
4. Ask a full permission user to change your access type.

No users with "full" permission on the list? Contact us to get help from a support specialist.

My account is disabled because of a debt, but I can't find a way to settle it

How to resolve

1. From the left navigation panel, go to Account SettingBilling.
2. Seeing the "Pay Now" button? 
   • Yes: Click it to settle the debt with the credit card currently on file. If you receive an error, see I clicked "Pay Now" to settle a debt and got an error.
   • No: Your account entered "Lost Debt" mode. Contact us to get help from a support specialist.

I settled a debt but my account still seems to be inactive

Once you've settled a debt in your account, make sure your locations, campaigns and account are active. Expand the left navigation panel and open the following tabs:

1. Click ManageLocation tab: Verify that the "Status" in all locations you want to promote is Enabled
2. Click ManageCampaigns tab: Verify that the "Status" in all campaigns is Enabled
3. Account SettingsDetails: You should see the Pause Advertising button (which means your account is currently active)
   • See Resume Advertising instead? Click the button to resume advertising.

Note: The account will start showing activity after 30 minutes from reactivation.

Locations, campaigns and account are active but ads are still not running? Contact us to get help from a support specialist. 

Can I delete my credit card information?

Google makes the security and confidentiality of your information our highest priority. Google is in full compliance with the Payment Card Industry security guidelines and industry standards for all credit card types we support.

Unfortunately, Google is unable to completely remove your credit card information from the system. We assure you that any information you have provided will remain secure and encrypted.