Notification

As of September 1, 2023, Waze is no longer selling Ads. Read more about the Waze ads wind down.

Sign up to the Support Hub

The Support Hub is gradually rolling out to all managed clients on Waze Ads. If you didn’t get an announcement yet, stay tuned for updates from your account team.

There are two ways to sign up to The Waze Ads Support Hub:

  • If no one in your company has access to the Waze Ads Support Hub, please reach out to your account team to create one.
  • If your company already has an access, request your account administrator to create a user for you.

Before you begin

In both ways mentioned above, you will receive an email invitation titled "Welcome to the Waze Ads Support Hub". 

If you don't see the email in your inbox, try checking your spam folder. If you verified that you haven't received an email invitation, please contact your Account Manager.

Once you've received the email invitation, please proceed with the steps below to create a new Waze Ads Support Hub user.

Sign up as a new user

In the Welcome Email you have just received, you will have two options to sign up your user for Support Hub. Please follow one of the two.

Option 1: Sign up with Google (Preferred)

  1. Reply YES to the question “Do you already have a Google Account?”
  2. The link will direct you to the Waze Ads Support Hub login page
  3. Please login directly using your Google account 

Option 2: Create a password

  1. Reply NO to the question “Do you already have a Google Account?”
  2. The link will direct you to the password creation page
  3. Create your password and hit Submit
  4. If you created an account successfully, you'll be immediately directed to your Support Hub homepage. 

If you decide to create a password, keep in mind that, for internal security standards, you will be asked to update your password every 90 days

You can now edit your profile and submit new requests. Learn how to manage your account and profile.

If you face any issues with setting up your account, please contact us at wazeads-supporthub-help@google.com
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