Tip: Your request may take a few weeks to process due to internal billing cycles. Learn more about Waze Ads billing cycle details before you submit a request.
To request an invoice revision, go to our contact page. To help us process your request, include the following information in your message:
- Revision type
Enter the kind of revision you want to make:- Amount or item details: Changes to the total amount or invoice descriptions
- PO number: Add or update a customer Purchase Order (PO) number
- Split or consolidate: Divide a total into multiple invoices or grouping multiple invoices into one
- Bill-to name & address: Update an incorrect billing account name or address
- Currency change: Update the currency used on the invoice
- Invoice copies
Attach copies of all invoices that require correction - Account details
Provide your account name and any relevant ID numbers
What happens next?
You'll receive a confirmation email after you submit the form. We'll review your request and contact you if we need more information.
The team will also email you once your request has been resolved.