Dec 18, 2024

Sound suddenly too low to really hear

I am a Waze user for years. Yesterday out of the blue sound is very low.

Android, pixel 6 pro.

I have adjusted volume in and out of app.

No android auto, sound plays to phone speaker (definitely sound on other apps)

Have tried different voices.

Have cleared catch and eventually reinstalled.

I never made any changes which leads me to believe Waze updated and this may be a bug?

Details

Recommended Answer

Dec 18, 2024

Diamond Product Expert vince1612 recommended this

User 4094882890555310150

Dec 21, 2024

Brilliant, worked on my S22 Ultra

Steven Zoldos

Dec 21, 2024

Seems counterintuitive to "turn off" sound to phone speaker, but it also solved my problem on a Pixel 4XL. With that fix, the navigation sound now comes through the bottom speakers rather than through the "mic" on top. Thanks for the solution!

Last edited Dec 21, 2024

Rick M VA

Dec 21, 2024

I turn off the sound to phone speaker and tried the app on my Samsung A32 5G. It worked sitting in my living room but not in my vehicle. With a little experimenting I found I also had to turn off the blue tooth connection in my vehicle and then the app sound worked. After checking the sound, I turned the blue tooth back on and the phone audio continued to work. I hope Waze engineers are reading this

da99Beast

Dec 22, 2024

The issue I have that when you connect to a Bluetooth (like in a car) the audio will play via the sound system Bluetooth and not the phone speaker. While I am not on Bluetooth this would be a fix but since I am always on Bluetooth while driving with waze this will not be my resolution.

User 8138804804825261643

Dec 18, 2024

Same here on my Samsung S10+... right after the most recent Waze Android update. Then I read the prior comment and toggled Play Sound to Speaker to off. It worked! Changed it back to on and it continued to work UNTIL I shut down Waze and restarted. Upon restart volume was again too low. Keeping it set to off does work when restarting; but I am concerned that this will cause the sound to come from my car system over Bluetooth, which is not what I want. I prefer the sound to work properly from my phone speaker. Hope that this is corrected soon with a new update.

Last edited Dec 18, 2024

David Mifsud

Dec 19, 2024

Same on OnePlus nord 2T 5G. Sound Is only coming from the ear speaker. I cannot put phone to my ear to hear the directions!

Matthew D. Heft

Original Poster

Dec 19, 2024

Play sound to phone speaker is broken. It does not work when phone connected to bt.

Please fix!

User 8138804804825261643

Dec 19, 2024

David is correct... I hadn't realized that the sound is now coming from the phone earpiece rather than the speaker when play sound to speaker is on, thus the low volume. It now does come through speaker when sound to speaker is off, but I have not yet tried to see what happens when connected to car audio via Bluetooth. If this site is being monitored by Waze programmers... please work on an update to resolve this bug caused by the last update.

Shabu Panda

Dec 20, 2024

Thank you for this! I was scratching my head on why my volume was so low the last couple days and finally got it back. I did have to leave it on off, otherwise it kept going back to low volume when I open the app the next time, same as your experience.

Joel Leland

Dec 21, 2024

Did not fix my S10+. This needs to be fixed ASAP please.

Sonia Brown 9801

Dec 22, 2024

Didn't fix mine. Volume still low

User 6213280202002426777

Dec 22, 2024

I just experienced the same issue for the first time today December 21st/ 2024. I followed all instructions I have my phone not connected to Bluetooth. I have the toggle switch on to have sound come through speaker of phone. As all the other customers have mentioned I can hear the WAZE speaker however. The volume is impossibly low. Please correct this issue.

Sonia Brown 9801

Dec 23, 2024

I un-installed and reinstalled and volume is loud and then toggle play through speaker and connect to car Bluetooth and it does not come through phone speaker.

Elaine Bombal

Dec 23, 2024

Same issue on Motorola Android phone. Can no longer get Waze voice directions to come thru phone when connected to car Bluetooth either with the Waze setting Play SOund to Phone Speaker on or off.

Stephen Tassio

Dec 24, 2024

Worked my new A35 5G. I don't have bluetooth on in car phone.

Arthur Gray 6176

Dec 29, 2024

Thank you, it worked.