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Known issues in this version



If you're experiencing issues with your GPS, please follow the steps in our related Help Center article.

No route found

No route found or routing server timeout error

When you try to navigate with Waze for very long distances (between states or cross country, for instance), it's possible that you'll receive an error saying "Routing server timeout" or "no route found."

Setting a route over long distances puts a lot of weight on our servers. We recommend breaking up the route into several segments for an error-free journey.


Unable to retrieve password/account

Providing an email address and password are no longer mandatory when registering a new user to Waze. However, because these credentials are required when trying to reset or retrieve your account details, it is possible that users missing these credentials can't login again to the app.

Users who have completed one of the actions below should not experience any difficulties when trying to retrieve their login credentials:

  • Your password was manually set in the app through Menu > Settings > Account & Login > Password.
  • You provided your email address to Waze by going to Menu > Settings > Account & Login > Email.
  • Your contacts have been synced with Waze by going to Menu > Send > Tap Allow access to contacts.


We are working on adding additional ways of verifying your identity to simplify the process of retrieving your account details. These changes will take effect in our next version.