Manage your privacy & Carpool data

Set your privacy controls

You can set whether other carpoolers see:

  • the last time you were active on Waze Carpool
  • if you’ve read their ride offers

Changing these settings in either Waze or Waze Carpool changes them in both apps.

 

Show or hide activity status

Set whether other carpoolers can see how recently you were active in the app.

  1. Open Waze Carpool

  2. Tap Settings 
  3. Tap Carpool activity
  4. Turn on or off Show activity status

Note: If you hide this activity, you won't be able to see other people's activity status. 

Show or hide read receipts

Set whether others can see if you've read their ride invites.

  1. Open Waze Carpool

  2. Tap Settings 
  3. Tap Carpool activity
  4. Turn on or off Mark as read

Note: If you hide this, you won't be able to see when other people read your ride invites.

 

Manage your Carpool data

You can view and delete Carpool data from your Waze account. When you delete these, other carpoolers will no longer see your name, photo, or profile when they go to Settings and then Ride history or Activity history.

 

View & delete your ride history

  1. Open Waze Carpool
  2. Tap Settings
  3. Tap Ride history

From here, you can:

  • view details of your previous 100 rides
  • tap a ride to delete it
If you have an unpaid ride, you must pay before you can delete it.

To view even more rides, read the section below.

View & delete your activity history

See activity with carpoolers you’ve offered, requested, or taken rides with.

  1. Open Waze Carpool
  2. Tap Settings and then Carpool activity
  3. Tap Activity history

From here, you can:

  • tap a carpooler in the list to delete activity with them
  • tap Delete activity history at the bottom to delete your entire activity history
If you have an unpaid ride with a carpooler in your activity history, you must pay it before you can delete your activity with them.

Delete your Carpool data

If you are a Carpool driver, take note:

Deleting any of the following will erase your current Carpool balance:

  • Your Waze Carpool account
  • Your Google Pay account
  • Your Waze Carpool data

 

To delete any of the above without losing your balance, make sure to wait until it transfers from the app to your bank account:

Step 1: Make sure you've verified your bank account

Step 2: Wait until the end of the month, when your Carpool balance transfers to your bank account (this can take up to 15 days). Learn more about the monthly payment cycle.

Once your balance transfers to your bank account successfully, you can safely delete your account.

 

  1. Open Waze Carpool
  2. Tap Settings and then Carpool activity
  3. Tap Delete Carpool data

From here, you can:

  • delete Carpool data
  • delete your Waze account – learn more

 

Download your personal data archive

If data protection laws in the EU or US apply to the processing of your information, you can export a copy of your Waze personal data. This includes search and drive history, activity, and more.

You might want this in order to:

  • back up your data
  • share your data with another service

 

How to download your personal data archive

  1. Log in to your Waze Dashboard.

  2. Click on Download your data archive under Personal Details.

  3. Follow the instructions on the screen and click Request data archive when you are ready.

  4. You’ll get a temporary password. Note: This password can only be used to unlock your personal data archive file. You will only see the password once, so make sure to write it down. You'll have 7 days to use it so if the password expires, please restart the process.

  5. You should receive an email with a download link to a password protected file. Log in and click Download now to view your data.
    This file will be downloaded as an encrypted ZIP file so you will need to use a ZIP extractor software in order to open it. Please note that the link to the data archive will be sent to the email address associated with your Waze account.

What's in the file?

Once you open the zip file, you should find your data stored in two or more CSV files:

  • account_activity.csv - includes information related to your Waze activity.

  • account_info.csv - shows a summary of your activity and general account information.

You will also receive a PNG file of your Waze profile picture.

Note: If you encounter character encoding issues, try to open the CSV files with a different software.

About the data in the file

After opening “account_activity.csv” you should see the data mentioned above in full details.

For example you will see your drives history. A drive should appear in the following structure:
YYYYMMDD HH:MM:SS (Latitude; Longitude) => YYYYMMDD HH:MM:SS (Latitude; Longitude)

  • YYYYMMDD HH:MM:SS refers to the date and time (GMT timezone) you started and ended the route

  • Latitude; Longitude reflect the geographic coordinates from your start and end locations

Example: 20180208 18:34:00(34.111111; 32.111111) => 20180208 18:40:00(34.222222; 32.222222)

In this example, on February 8th 2018 a drive started at 6:34PM (GMT), from coordinates 34.111111; 32.111111 and ended at 6:40PM (GMT) at coordinates 34.222222; 32.222222.

Frequently asked questions

Q: How far back is my data recorded?
A: Please read more in our Privacy Policy→’How Waze retains data we collect’.

Q: I can’t read any of the words in the file. Why?
A: It’s possible that the software you’re using to view the data doesn’t support UTF-8 encoding, so your file appears in non-English letters.

Q: Why am I getting an error when trying to open the file (file won’t open)?
A: Due to the high level of encryption on the file, we recommend using a trusted software which can open encrypted zip files (such as the Unarchiver or Winzip). It’s possible that using other applications you will either produce an error or the file won’t open.

Q: The CSV files won’t open on my mobile device. Why?
A: We strongly advise opening the CSV files on a desktop since it will be much easier to read. It’s also possible your mobile device is unable to properly read CSV files and a 3rd party app may be required.

 

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