Set your privacy controls
You can set whether other carpoolers see:
- the last time you were active on Waze Carpool
- if you’ve read their ride offers
Changing these settings in either Waze or Waze Carpool changes them in both apps.
Show or hide activity status
Set whether other carpoolers can see how recently you were active in the app.
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Open Waze Carpool
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Tap
- Tap Settings
- Tap Carpool history
- Tap Ride history
- Turn on or off Show activity status
Note: If you hide this activity, you won't be able to see other people's activity status.
Show or hide read receipts
Set whether others can see if you've read their ride invites.
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Open Waze Carpool
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Tap
- Tap Settings
- Tap Carpool history
- Tap Ride history
- Turn on or off Mark as read
Note: If you hide this, you won't be able to see when other people read your ride invites.
Manage your Carpool data
You can view and delete Carpool data from your Waze account. When you delete these, other carpoolers will no longer see your name, photo, or profile when they go to Settings 
View & delete your ride history
- Open Waze Carpool
- Tap Settings
- Tap Ride history
From here, you can:
- view details of your previous 100 rides
- tap a ride and then tap Delete ride to delete it
To view even more rides, read the section below.
View & delete your activity history
See activity with carpoolers you’ve offered, requested, or taken rides with.
- Open Waze Carpool
- Tap Settings
Carpool activity
- Tap Activity history
From here, you can:
- find a carpooler in the list and tap Delete to delete activity with them
Note: If you have an unpaid ride in your activity history, you must pay it before you can delete your activity with them.
- tap Delete all at the bottom to delete your entire activity history
- When deleting one or multiple rides from your app, other people in the Carpool may still be able to view ride details in their app.
- Your selected activity history will be deleted by the next payment cycle. Some information may be saved for fraud detection, to comply with legal requirements, or to defend against legal claims in accordance with our Privacy Policy.
Delete your Carpool data
If you are a Carpool driver, take note:
Deleting any of the following will erase your current Carpool balance:
- Your Waze Carpool account
- Your Google Pay account
- Your Waze Carpool data
To delete any of the above without losing your balance, make sure to wait until it transfers from the app to your bank account:
Step 1: Make sure you've verified your bank account
Step 2: Wait until the end of the month, when your Carpool balance transfers to your bank account (this can take up to 15 days). Learn more about the monthly payment cycle.
Once your balance transfers to your bank account successfully, you can safely delete your account.
- Open Waze Carpool
- Tap Settings
- Tap Delete Carpool data
From here, you can:
- delete Carpool data
- delete your Waze account – learn more
Download your personal data archive
If data protection laws in the EU, US or Brazil apply to the processing of your information, you can export a copy of your Waze personal data. This includes search and drive history, activity, and more.
You might want this in order to:
- Back up your data
- Share your data with another service
How to download your personal data archive
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Sign in to waze.com/account
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Click on Download your Waze data
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Follow the instructions on the screen and click Request data archive when you're ready
- You'll get a temporary password to open your data archive when it’s ready. Make sure you write it down somewhere safe – without it, you'll need to request your data archive again.
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You should receive an email to the address associated with your Waze account. Use your temporary password to open the encrypted file within 24 hours. You may need a ZIP extractor software.
What's in the file?
Once you open the zip file, you should find your data stored in two or more CSV files:
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account_activity.csv - includes information related to your Waze activity.
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account_info.csv - shows a summary of your activity and general account information.
You will also receive a PNG file of your Waze profile picture.
Note: If you encounter character encoding issues, try to open the CSV files with a different software.
About the data in the file
After opening “account_activity.csv” you should see the data mentioned above in full details.
For example you will see your drives history. A drive should appear in the following structure:
YYYYMMDD HH:MM:SS (Latitude; Longitude) => YYYYMMDD HH:MM:SS (Latitude; Longitude)
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YYYYMMDD HH:MM:SS refers to the date and time (GMT timezone) you started and ended the route
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Latitude; Longitude reflect the geographic coordinates from your start and end locations
Example: 20180208 18:34:00(34.111111; 32.111111) => 20180208 18:40:00(34.222222; 32.222222)
In this example, on February 8th 2018 a drive started at 6:34PM (GMT), from coordinates 34.111111; 32.111111 and ended at 6:40PM (GMT) at coordinates 34.222222; 32.222222.
Frequently asked questions
Q: How far back is my data recorded?
A: Please read more in our Privacy Policy→’How Waze retains data we collect’.
Q: I can’t read any of the words in the file. Why?
A: It’s possible that the software you’re using to view the data doesn’t support UTF-8 encoding, so your file appears in non-English letters.
Q: Why am I getting an error when trying to open the file (file won’t open)?
A: Due to the high level of encryption on the file, we recommend using a trusted software which can open encrypted zip files (such as the Unarchiver or Winzip). It’s possible that using other applications you will either produce an error or the file won’t open.
Q: The CSV files won’t open on my mobile device. Why?
A: We strongly advise opening the CSV files on a desktop since it will be much easier to read. It’s also possible your mobile device is unable to properly read CSV files and a 3rd party app may be required.