What are logs?
Logs are text files stored on your device that include information about Waze app usage. When you report a bug, you can choose to share logs with us. Logs help us fix problems by giving us more information about what happened.
Note: Logs are limited in size and are cyclically overwritten – so if you want to include logs in a bug report, make sure to submit the report and logs as soon as possible after you experience a problem.
How do I send logs?
- Are you a Carpool driver? Learn how to send logs to Waze Carpool.
- Are you a Carpool rider? Your logs are sent in the Contact us form by checking a box. Learn how.
What information do logs include?
The flow of actions that a user performed
For example: What buttons were tapped and when, and what was shown on screen
Information about, and content from, the communications that took place between the app and Waze’s servers
For example: A route was requested from point A to B and what route was offered in response
Information related to the user's device and locale
For example: Device type, operating system version, location, language, application crash information, etc
A user’s profile, preferences saved in Waze settings, and other user info
For example: Days and times you want to carpool
Passwords and sensitive payment-related information are not stored nor included in logs.
How are logs used?
When you choose to submit logs, our test engineers review them to better understand what sequence of actions led to the bug or problem that you experienced.
Then, once and if our engineers define which component of the service caused the bug, they can open a request to fix it. As soon as a bug fix is made and released, it is available to all Waze users.