Please note: Waze Carpool service is being retired. For more information click here.

Contact a rider

This article is for drivers. If you're a rider, read this.

 

In certain situations, you can chat with or call riders on your route.

Note: You can call a rider up to 24 hours after your ride together is over.

Chat with a rider

Chat with riders directly through the app. Use chat to discuss your upcoming ride, ask a question, or just say hi.

You can chat in the following situations:

When you offer a ride

  1. Open Waze and tap Carpool
  2. Tap the day & time you want to carpool
  3. From your list of matches, tap the rider you want to carpool with
  4. In the ride offer screen, tap Edit next to  "Hey, need a ride?" and write your own message
  5. Tap Offer

 

To send them another message:

  1. Tap the day & time you offered a ride
  2. At the top of your match list, tap the pending ride offer
  3. Tap the chat bubble

If you have a ride request

If a rider asks you for a ride, you can message them:

  1. Open Waze and tap Carpool
  2. Tap the day & time with the ride request
  3. At the top of your match list, tap the pending ride request
  4. Tap the chat bubble

If you've chatted with them before

  1.  Open Waze and tap Carpool
  2. Tap Messages  in the top right corner
  3. Tap the person you’ve messaged with before to chat

Call a rider

While chatting with a rider, tap  the Phone to call them.

Don't worry – your phone number is kept private.

More actions

View chats from the Calendar screen

 From the Calendar screen, you can check if you have any messages related to upcoming rides.

  •  A red circle with a number means that you have unread messages from this rider
  •  A red circle means that you got a message from this rider and have read it
  •  A blue clock means you offered a ride. If you sent a message with the offer, tap to see it here.

Clear chat history

  1. Tap Messages 
  2. Tap any rider in your list
  3. Tap
  4. Tap Clear chat > Clear

Report a rider through chat

  1.  Tap Messages 
  2. Tap any rider in your list
  3.  Tap
  4. Tap Report and follow the instructions
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