Please note: Waze Carpool service is being retired. For more information click here.

Report or block a rider

This article is for drivers. If you're a rider, read this.

 

The Carpool community is based on trust, and your experience is important.

If you have any issues with a rider or a carpool, you can:

  • report it to Waze Carpool
  • block them so they can't request rides from you or message you

 

Report a rider

To report a rider that you carpooled with in the past:

  1. Open Waze and tap Carpool
  2. Tap Settings
  3. Tap Ride history and find the ride with the rider you want to report
Note: Rides are added to Ride history the day after they happen.
  1. Tap the rider's photo
  2. Scroll down and tap Report / Block
  3. Choose an issue type from the list
  4. Add your reason for reporting the rider in the message box (optional)
  5. Check the box "Block this person so they can't ask you to carpool or message you" (optional)
  6. Tap Submit

To report a rider that you haven't carpooled with yet:

  1. Open Waze and tap Carpool
  2. Tap the day & time with the rider you want to report 
  3. Tap the rider's photo
  4. Scroll down and tap Report / Block
  5. Choose an issue type from the list
  6. Add your reason for reporting the rider in the message box (optional)
  7. Check the box "Block this person so they can't ask you to carpool or message you" (optional)
  8. Tap Submit

To report a rider through chat:

  1. Open Waze and tap Carpool
  2. Open the chat
  3. Tap the rider you want to report
  4. Tap  
  5. Tap Report an issue with (name of the rider appears here)
  6. Choose an issue type from the list
  7. Add your reason for reporting the rider in the message box (optional)
  8. Check the box "Block this person so they can't ask you to carpool or message you" (optional)
  9. Tap Submit

Block a rider

To block a rider that you carpooled with in the past:

  1. Open Waze and tap Carpool
  2. Tap Settings
  3. Tap Ride history and find the ride with the rider you want to block
Note: Rides are added to Ride history the day after they happen.
  1. Tap the rider's photo
  2. Scroll down and tap Report / Block
  3. Tap Block this person and leave any feedback you have
  4. Tap Submit

To block a rider that you haven't carpooled with yet:

  1. Open Waze and tap Carpool
  2. Tap the day & time with the rider you want to block
  3. Tap the rider's photo
  4. Scroll down and tap Report / Block
  5. Tap Block this person and leave any feedback you have
  6. Tap Submit

To block a rider through chat:

  1. Open Waze Carpool
  2. Open the chat
  3. Tap the rider you want to block
  4. Tap  
  5. Tap Report an issue with (name of the rider appears here)
  6. Tap block this person
  7. Add more information about why you are blocking this rider in the message box (optional)
  8. Tap Block
Was this helpful?
How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
104404
false
false