This article is for riders. If you're a driver, read this.
In certain situations, you can chat with or call drivers on your route.
Note: You can call a driver up to 24 hours after your ride together is over.
Chat with a driver
Chat with drivers directly through the app. Use chat to discuss your upcoming ride, ask a question, or just say hi.
You can chat in the following situations:
When you ask for a ride
- Open Waze Carpool
- Tap the day & time you want to carpool
- From your list of matches, tap the driver you want to carpool with
- In the ride request screen, tap Edit next to "Hey, can I join your carpool?" and write your own message
- Tap Ask
To send them another message:
- Tap the day & time you asked for a ride
- At the top of your match list, tap the pending ride request
- Tap the chat bubble
If you have a ride offer
If a driver offers you for a ride, you can message them:
- Open Waze Carpool
- Tap the day & time with the ride offer
- At the top of your match list, tap the pending ride offer
- Tap the chat bubble
If you've chatted with them before
- Open Waze Carpool
- Tap Messages
in the top right corner
- Tap the person you’ve messaged with before to chat
Call a driver
While chatting with a driver, tap the Phone to call them.
Don't worry – your phone number is kept private.
More actions
View chats from the Calendar screen
From the Calendar screen, you can check if you have any messages related to upcoming rides.
A red circle with a number means that you have unread messages from this driver
A red circle means that you got a message from this driver and have read it
A blue clock means you requested a ride. If you sent a message with the request, tap to see it here.
Clear chat history
-
Tap Messages
- Tap any driver in your list
- Tap
- Tap Clear chat > Clear
Report a driver through chat
-
Tap Messages
- Tap any driver in your list
- Tap
- Tap Report and follow the instructions