Contact your driver

This article is for riders. If you're a driver, read this.

 

In certain situations, you can chat with or call drivers on your route.

Note: You can call a driver up to 24 hours after your ride together is over.

Chat with a driver

Chat with drivers directly through the app. Use chat to discuss your upcoming ride, ask a question, or just say hi.

You can chat in the following situations:

When you ask for a ride

  1. Open Waze Carpool
  2. Tap the day & time you want to carpool
  3. From your list of matches, tap the driver you want to carpool with
  4. In the ride request screen, tap Edit next to "Hey, can I join your carpool?" and write your own message
  5. Tap Ask

 

To send them another message:

  1. Tap the day & time you asked for a ride
  2. At the top of your match list, tap the pending ride request
  3. Tap the chat bubble

If you have a ride offer

If a driver offers you for a ride, you can message them:

  1. Open Waze Carpool
  2. Tap the day & time with the ride offer
  3. At the top of your match list, tap the pending ride offer
  4. Tap the chat bubble

If you've chatted with them before

  1.  Open Waze Carpool
  2. Tap Messages  in the top right corner
  3. Tap the person you’ve messaged with before to chat

Call a driver

While chatting with a driver, tap  the Phone to call them.

Don't worry – your phone number is kept private.

More actions

View chats from the Calendar screen

 From the Calendar screen, you can check if you have any messages related to upcoming rides.

  •  A red circle with a number means that you have unread messages from this driver
  •  A red circle means that you got a message from this driver and have read it
  •  A blue clock means you requested a ride. If you sent a message with the request, tap to see it here.

Clear chat history

  1. Tap Messages 
  2. Tap any driver in your list
  3. Tap
  4. Tap Clear chat and then Clear

Report a driver through chat

  1.  Tap Messages 
  2. Tap any driver in your list
  3.  Tap
  4. Tap Report and follow the instructions
Was this helpful?
How can we improve it?