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It's almost time to carpool – now what?

This article is for riders. If you're a driver, read this.

 

Here's what you need to know about your upcoming carpool.

Before the ride

  1. Waze sends you a reminder notification. Tap it to find the pickup spot, and start making your way there.

If your ride involves public transportation, get a bus or train to the pickup spot.

  1. Open Waze Carpool
  2. From the calendar, tap the green confirmed ride
  3. In the route overview, find the portion of the route with a bus icon
  4. Tap the link next to it to find a bus or train in apps like Google Maps
  1. You get a notification when the driver starts driving. Tap it to see the driver’s progress and ETA, so you can be on time.
  2. Once you’re at the pickup spot, tap I'm here to send your exact location to your driver.
  3. You get a notification when the driver is about to arrive at the pickup spot, and again once they arrive.
    • Tap the notification to see the driver’s exact location on the map so you can easily find them.
    • You can also identify the driver by checking their car details and profile photo in the ride details screen.

During the ride

Sit back, relax, and enjoy the carpool. You may be sharing it with other riders.

You can follow your real-time progress on the Waze map.

Note: If you haven't yet, set up your payment method before the ride ends.

After the ride

  1. You pay automatically, as long as you've added a payment method.
  2. Rate & endorse your driver.

Note: Waze Carpool is a community built on trust and your experience is important. If you have any problems with a driver, send a report to Waze Carpool.

 

Got questions?

Something came up and I need to cancel the ride. What should I do?

Help – I'm running late to the pickup spot. What should I do?

You can call or message your driver to let them know. They might wait for you.

  1. Open Waze Carpool
  2. From the calendar, tap the green confirmed ride
  3. Tap the photo of the driver
  4. Tap Phone  or Messages 

I'm taking public transportation to the pickup spot but it's running late

If your rides sometimes involve public transportation, your bus or train may make you late to the pickup spot.

For these rides, try to find earlier public transportation options that will improve your chances of arriving on time:

  1. Open Waze Carpool
  2. From the calendar, tap the green confirmed ride
  3. In the route overview, find the portion of the ride with a bus icon
  4. Tap the link to plan this portion of your trip in apps like Google Maps

Tip: When searching your transportation options, make sure to set your "Arrive by" time to 10 to 15 minutes before your carpool pickup time, just in case your bus runs late!

 
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