Your Carpool balance & monthly payment

Where's my monthly payment?

At the end of each month, it can take up to 15 days for your Carpool balance to transfer to your bank account.

If you don’t see your payment by the 15th of the month, make sure that you’ve set up a Google Pay account and verified your bank details.

Deposits may also be delayed due to bank processing times.

 

Your Carpool balance

When a carpool ends, the rider pays through the app. This amount is added to your monthly Carpool balance.

To view your Carpool balance:

  1. Open Waze and tap Carpool
  2. Tap Settings 

  3. Tap Payments

 

Your monthly payment

On the 1st of each month, two things happen:

  1. Your Carpool balance resets to $0 until you carpool again.
  2. The amount transfers to your bank account, which can take up to 15 days.

Here's an example:

July 20 You join Waze Carpool July balance: $0
July 25  You give a ride and get $5 July balance: $5
August 1 Your July balance is on its way to your bank account August balance: $0
August 5 You give a ride and get $7 August balance: $7
August 15 July's balance arrives to your bank account August balance: $7

 

Got questions?

Can I use my Carpool balance to pay for rides?

Currently, you can’t use your Carpool balance to pay for carpool rides.

I want to delete my account. Will I get my money?

Before you delete your Waze Carpool or Google Pay account, you must:

Your Carpool balance will be erased if you delete your Waze Carpool or Google Pay accounts before completing the steps above.
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