Required information when submitting feedback

Thank you for taking the time to report a bug!

Please review this article to learn what you should include in your bug report.

To minimize back-and-forth questions and shorten fix time, please include as many of the fields below as you can.

 

Android and iOS

Please include: 

• Detailed description
• Waze version
• Device info
• Expected result vs. Actual result
• Were you able to reproduce this every time?
• Did you send logs that showcase this bug?
  • If so - Logs date/time
• Importance
• Attachments

Android Auto (including on phone) and Apple CarPlay

Please include:

• Detailed description
• Waze version
• Device / Car / Head Unit info
• Expected result vs. Actual result
• Were you able to reproduce this every time?
• Did you send logs that showcase this bug?
  • If so - Logs date/time
• Importance
• Attachments

Routing and RPS / RBS

• For RPS (Routing Production Server) related issues visit the general Routing forum in Waze Discuss..
• For RBS (Routing Beta Server) related issues visit the Routing Beta Server forum in Waze Discuss.
• Send logs after bug was reproduced

Please include:

• Detailed description
• Waze version
• Were you able to reproduce this every time?
• Did you send logs that showcase this bug?
  • If so - Logs date/time
• Importance
• Waze username
• Server: were you using RBS or RPS?
• Time of drive / search
• Screenshot
• Permalink from Waze Map Editor to approximate location
• UR link

Examples of helpful and not so helpful routing feedback:

 

Localization and Translation

Please include:

• Detailed description
• Waze version
• Device info
• Expected result vs. Actual result
• Were you able to reproduce this every time?
• Importance
• Waze username
• Screenshot 

Search

Please include:

• Detailed description
• Search query
• Actual result address 
• Screenshot 
• Time of drive / search
• Waze version
• Device info
• Expected result vs. Actual result
• Were you able to reproduce this every time?
• Attachments
• Waze username 

 

Submitting a bug related to Assistant on Waze?
Please also mention Android Google Search App version (aka "Google app").