Fix a GPS issue

If you see a "No GPS" message in Waze, this guide will help you solve the issue.

1. Make sure you’ve allowed Waze to use your phone’s location
   Still see the error message? Go to the next step.
    
2. Hard restart your phone
   This is the most common way to solve the issue. Follow these steps to do a hard restart. Don’t worry, this won’t delete anything from your phone.
   Still see the error message? Go to the next step.
    
3. Test your GPS
   Check your phone's GPS to see if it’s working properly:
   1. Open the App Store
   2. Tap Search
   3. In the search bar, type "GPS status"
   4. Tap Search on your phone's keyboard
   5. Install one of the GPS status apps
   6. Open the app when you're outdoors
   7. Under “Accuracy” or “Error”, check the number that appears
      • If it’s 0m/0 ft or over 35m/115 ft: Your GPS is not working properly. Please contact your phone's manufacturer to fix the issue. Once fixed, the error message in Waze should disappear.
      • If it’s under 35m/115 ft: Your GPS is working

 Still see an error message?

Contact us

Fix a GPS issue on CarPlay

1. Check if the GPS error message appears on your phone
   Disconnect your phone from CarPlay. On your phone, open Waze.
   • If you see a GPS error message in Waze, go to the next step
   • If you don’t see a GPS error message in Waze, but you do see one on your CarPlay console, go to step 6 
2. Make sure Waze is open on your phone
   Still see the error message? Go to the next step.
    
3. Make sure you’ve allowed Waze to use your phone’s location
   Still see the error message? Go to the next step.
    
4. Hard reset your phone
   Follow these steps to do a hard reset. Don’t worry, this won’t delete anything from your phone.
   Once your phone has rebooted, open Waze and try to navigate.
   Still see an error message? Go to the next step.
    
5. Test your GPS
   Check your phone's GPS to see if it’s working properly:
   1. Open the App Store
   2. Tap Search
   3. In the search bar, type "GPS status"
   4. Tap Search on your phone's keyboard
   5. Install one of the GPS status apps
   6. Open the app when you're outdoors
   7. Under “Accuracy” or “Error”, check the number that appears
      • If it’s 0m/0 ft or over 35m/115 ft: Your GPS is not working properly. Please contact your phone's manufacturer to fix the issue. Once fixed, the error message in Waze should disappear.
      • If it’s under 35m/115 ft: Your GPS is working. Please contact us for further assistance.​​​​​​​​​​​​​​
6. Check how CarPlay was installed in your car
   • If your car came with CarPlay already installed, the issue is related to the Carplay unit head. Please contact Apple to fix the issue.
   • If CarPlay was installed separately, please contact us for further assistance

Need more help? Check out our Waze Community forum for more questions and answers about Direction and navigation