Fix a GPS issue

If you see a "No GPS" message in Waze, this guide will help you solve the issue.

1. Make sure you’ve allowed Waze to use your phone’s location
   Still see the error message? Go to the next step.
    
2. Hard reboot your phone
   This is the most common way to solve the issue. Follow these steps to do a hard reboot. Don’t worry, this won’t delete anything from your phone. 
   Once your phone has rebooted, open Waze and try to navigate.
   Still see the error message? Go to the next step.
    
3. Test your GPS
   Check your phone's GPS to see if it’s working properly:
   1. Open the Google Play Store
   2. In the search bar, type "GPS status"
   3. Tap the magnifying glass on your phone's keyboard
   4. Install one of the GPS status apps
   5. Open the app when you're outdoors
   6. Under “Accuracy” or “Error”, check the number that appears
      • If it’s 0m/0 ft or over 35m/115 ft: Your GPS is not working properly. Please contact your phone's manufacturer to fix the issue. Once fixed, the error message in Waze should disappear.
      • If it’s under 35m/115 ft: Your GPS is working

Still see an error message?

Contact us

 Fix a GPS issue on Android Auto

1. Check if the GPS error message appears on your phone
   Waze on Android Auto depends on your phone’s GPS and internet connection. Disconnect your phone from Android Auto and open Waze.
   • If you see a GPS error message in Waze, go to the next step
   • If you don’t see a GPS error message in Waze, but you do see one on your Android Auto console, contact us
2. Make sure you’ve allowed Waze to use your phone’s location
   Still see the error message? Go to the next step.
    
3. Hard reboot your phone
   Follow these steps to do a hard reboot. Don’t worry, this won’t delete anything from your phone. 
   Once your phone has rebooted, open Waze and try to navigate. 
   Still see the error message? Go to the next step.
    
4. Test your GPS
   Check your phone's GPS to see if it’s working properly:
   1. Open Waze on your phone
   2. Open the Google Play Store
   3. In the search bar, type "GPS status"
   4. Tap the magnifying glass on your phone's keyboard
   5. Install one of the GPS status apps
   6. Open the app when you're outdoors
   7. Under “Accuracy” or “Error”, check the number that appears
      • If it’s 0m/0 ft or over 35m/115 ft: Your GPS is not working properly. Please contact your phone's manufacturer to fix the issue. Once fixed, the error message in Waze should disappear.
      • If it’s under 35m/115 ft: Your GPS is working

Still see an error message?

Contact us