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Fix a GPS issue

If you see a “No GPS" message in Waze, this guide will help you solve the issue.

Click the device that you're using to navigate with Waze.

Android mobile devices

1. Make sure you’ve allowed Waze to use your phone’s location

Still see the error message? Go to the next step.

2. Hard reboot your phone

This is the most common way to solve the issue. Follow these steps to do a hard reboot. Don’t worry, this won’t delete anything from your phone. 

Once your phone has rebooted, open Waze and try to navigate.

Still see the error message? Go to the next step.

3. Test your GPS

Check your phone's GPS to see if it’s working properly by installing a GPS status app. 

  • Open Google Play Store
  • In the search bar type ‘GPS status’, then tap the magnifying glass
  • Install one of the GPS status apps that appear 
  • When you’re outdoors, open the app
  • Under “Accuracy” or “Error”, check the number that appears
    • If it’s 0m/0 ft or over 35m/115 ft - Your GPS is not working. Please contact your phone's manufacturer to fix the issue. Once fixed, the error message in Waze should disappear.
    • If it’s under 35m/115 ft - Your GPS is working. 

Still seeing the error message?

Contact us

 

iOS mobile devices

1. Make sure you’ve allowed Waze to use your phone’s location

Still see the error message? Go to the next step.

2. Hard restart your phone

This is the most common way to solve the issue. Follow these steps to do a hard restart. Don’t worry, this won’t delete anything from your phone.

3. Test your GPS

Check your phone's GPS to see if it’s working properly by installing a GPS status app. 

  • Open the App Store
  • In the search bar type ‘GPS status’, then tap the magnifying glass
  • Install one of the GPS status apps that appear
  • When you’re outdoors, open the app
  • Under “Accuracy” or “Error”, check the number that appears
    • If it’s 0m/0 ft or over 35m/115 ft - Your GPS is not working. Please contact your phone's manufacturer to fix the issue. Once fixed, the error message in Waze should disappear.
    • If it’s under 35m/115 ft - Your GPS is working.

 Still seeing the error message?

Contact us

 

Android Auto

1. Check if the GPS error message appears on your phone

Waze on Android Auto depends on your phone’s GPS and internet connection. Disconnect your phone from Android Auto and open Waze.

  • If you see a GPS error message in Waze, go to the next step.
  • If you don’t see a GPS error message in Waze, but you do see one on your Android Auto console, contact us.  

2. Make sure you’ve allowed Waze to use your phone’s location

Still see the error message? Go to the next step.

3. Hard reboot your phone

Follow these steps to do a hard reboot. Don’t worry, this won’t delete anything from your phone. 

Once your phone has rebooted, open Waze and try to navigate. 

Still see the error message? Go to the next step.

4. Test your GPS

Check if your GPS is working properly on your phone by installing a GPS status app:

  • Open Google Play Store
  • In the search bar type ‘GPS status’, then tap the magnifying glass
  • Install one of the GPS status apps that appear 
  • When you’re outdoors, open the app
  • Under “Accuracy” or “Error”, check the number that appears
    • If it’s 0m/0 ft or over 35m/115 ft - Your GPS is not working. Please contact your phone's manufacturer to fix the issue. Once fixed, the error message in Waze should disappear.
    • If it’s under 35m/115 ft - Your GPS is working.

Still seeing the error message?

Contact us

 

CarPlay

1. Check if the GPS error message appears on your phone

Disconnect your phone from CarPlay. On your phone, open Waze.

  • If you see a GPS error message in Waze, go to the next step.
  • If you don’t see a GPS error message in Waze, but you do see one on your CarPlay console, go to step 5.  

2. Make sure you’ve allowed Waze to use your phone’s location

Still see the error message? Go to the next step.

3. Hard reset your phone

Follow these steps to do a hard reset. Don’t worry, this won’t delete anything from your phone.

Once your phone has rebooted, open Waze and try to navigate.

Still see the error message? Go to the next step.

4. Test your GPS

Check if your GPS is working properly by installing a GPS status app on your phone.

  • Open the App Store
  • In the search bar type ‘GPS status’, then tap the magnifying glass
  • Install one of the GPS status apps that appear
  • When you’re outdoors, open the app
  • Under “Accuracy” or “Error”, check the number that appears
    • If it’s 0m/0 ft or over 35m/115 ft - Your GPS is not working. Please contact your phone's manufacturer to fix the issue. Once fixed, the error message in Waze should disappear.
    • If it’s under 35m/115 ft - Your GPS is working. Please contact us for further assistance.

5. Check how CarPlay was installed in your car

If your car came with CarPlay already installed, the issue is related to the Carplay unit head. Please contact Apple to fix the issue.

If CarPlay was installed separately, contact us

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