Fix a GPS issue

If you see a “No GPS" message in Waze, this guide will help you solve the issue.

Click the device that you're using to navigate with Waze and follow the steps. 

Android mobile devices

1. Hard reboot your device

This is the most common way to solve the issue. Follow these steps to do a hard reboot. Don’t worry, this won’t delete anything from your device. 

Once your device has rebooted, open Waze and try to navigate.

Still see the error message? Go to the next step.

2. Test your GPS

Check your device's GPS to see if it’s working properly by installing a GPS status app. 

  • Open Google Play Store
  • In the search bar type ‘GPS status’, then tap the magnifying glass
  • Install one of the GPS status apps that appear 
  • When you’re outdoors, open the app
  • Under “Accuracy” or “Error”, check the number that appears
    • If it’s 0m/0 ft or over 35m/115 ft - Your GPS is not working. Please contact your device’s manufacturer to fix the issue. Once fixed, the error message in Waze should disappear.
    • If it’s under 35m/115 ft - Your GPS is working. Next, try adjusting your phone’s location settings by following these steps

Still seeing the error message?

Contact us

 

iOS mobile devices

1. Hard restart your device

This is the most common way to solve the issue. Follow these steps to do a hard restart. Don’t worry, this won’t delete anything from your device.

2. Test your GPS

Check your device's GPS to see if it’s working properly by installing a GPS status app. 

  • Open the App Store
  • In the search bar type ‘GPS status’, then tap the magnifying glass
  • Install one of the GPS status apps that appear
  • When you’re outdoors, open the app
  • Under “Accuracy” or “Error”, check the number that appears
    • If it’s 0m/0 ft or over 35m/115 ft - Your GPS is not working. Please contact your device’s manufacturer to fix the issue. Once fixed, the error message in Waze should disappear.
    • If it’s under 35m/115 ft - Your GPS is working. Next, try adjusting your phone’s location settings by following these steps.

 Still seeing the error message?

Contact us

 

Android Auto

1. Check if the GPS error message appears on your mobile device

Waze on Android Auto uses your mobile device’s GPS and internet connection. Disconnect your mobile device from Android Auto. On your mobile device, open Waze.

  • If you see a GPS error message in Waze, go to the next step.
  • If you don’t see a GPS error message in Waze, but you do see one on your Android Auto console, go to step 4.  

2. Hard reboot your device

Follow these steps to do a hard reboot. Don’t worry, this won’t delete anything from your device. 

Once your device has rebooted, open Waze on your device and try to navigate. 

Still see the error message? Go to the next step.

3. Test your GPS

Check if your GPS is working properly on your mobile device by installing a GPS status app:. 

  • Open Google Play Store
  • In the search bar type ‘GPS status’, then tap the magnifying glass
  • Install one of the GPS status apps that appear 
  • When you’re outdoors, open the app
  • Under “Accuracy” or “Error”, check the number that appears
    • If it’s 0m/0 ft or over 35m/115 ft - Your GPS is not working. Please contact your device’s manufacturer to fix the issue. Once fixed, the error message in Waze should disappear.
    • If it’s under 35m/115 ft - Your GPS is working. Next, try adjusting your phone’s location settings by following these steps

 Still seeing the error message?

Contact us

 

CarPlay

1. Check if the GPS error message appears on your mobile device

Disconnect your mobile device from CarPlay. On your mobile device, open Waze.

  • If you see a GPS error message in Waze, go to the next step.
  • If you don’t see a GPS error message in Waze, but you do see one on your CarPlay console, go to step 4.  

2. Hard reset your device

Follow these steps to do a hard reset. Don’t worry, this won’t delete anything from your device.

Once your device has rebooted, open Waze on your device and try to navigate.

Still see the error message? Go to the next step.

3. Test your GPS

Check if your GPS is working properly by installing a GPS status app on your device.

  • Open the App Store
  • In the search bar type ‘GPS status’, then tap the magnifying glass
  • Install one of the GPS status apps that appear
  • When you’re outdoors, open the app
  • Under “Accuracy” or “Error”, check the number that appears
    • If it’s 0m/0 ft or over 35m/115 ft - Your GPS is not working. Please contact your device’s manufacturer to fix the issue. Once fixed, the error message in Waze should disappear.
    • If it’s under 35m/115 ft - Your GPS is working. Next, try adjusting your phone’s location settings by following these steps.

Still see the error message? 

If your car came with CarPlay already installed, the issue is related to the Carplay unit head. Please contact Apple to fix the issue.

If CarPlay was installed separately, contact us

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