Request roadside help

Having car trouble or a medical emergency? Use Waze to get help.



Note: Roadside help requests aren't currently supported on in-car systems.

Get roadside help from other Wazers

  1. Open Waze
  2. Tap 
  3. Swipe up to open the full menu
  4. Tap Roadside help
  5. Tap Fellow Wazers
  6. Tap the type of help you need:
    • Out of gas
    • Flat tire
    • Battery issue
    • Medical issue 
    • Other
  7. Tap Request or tap   to share your location with a friend

A roadside help icon will appear in your location to let other Wazers know where you are and what you need help with. The icon will be live for 30 minutes. You can tap the icon at any time to cancel your request. 

Get roadside help from a professional

These reports share your location with a local 3rd party partner who can provide help.

Note: This feature may not be available in all countries.

  1. Open Waze
  2. Tap 
  3. Swipe up to open the full menu
  4. Tap Roadside help
  5. Tap Road assistance. A list of professionals in your area appears.
  6. Tap  beside the relevant service to make a call
  7. Tap the relevant service
  8. Tap Send your location to help them find you

Call emergency services

These reports share your location with a local 3rd party partner who can provide help.

  1. Open Waze
  2. Tap 
  3. Swipe up to open the full menu
  4. Tap Roadside help
  5. Tap Emergency call
  6. Tap  beside the relevant service to make a call
  7. Tap the relevant service
  8. Tap Send your location to help them find you

Note: You must be near your car when submitting the request. If you lose internet connection while sending a report, Waze will save the request and automatically submit it once you reconnect to the network.

Need more help? Check out our Waze Community forum for more questions and answers about Waze app

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