Points

What happens when you use a new phone

If you've switched to a new device, have no fear: your Waze points and Favorites will transfer with you!

To ensure your points appear on your device, please make sure to log in with your existing Wazer. To do so, follow the steps below once you've downloaded Waze on your new device.

To sign into your account:

  1. Tap Have an account?.
  2. Type in your username and password.
  3. Type in your phone number and the verification code you receive via SMS.

To connect with Facebook:

  1. Tap Have an account?
  2. Tap Connect with Facebook.
  3. Type in your phone number and the verification code you receive via SMS.

Note: connecting with your username and password or via Facebook will ensure your Favorites return.

If you do not remember your username or password:

Please read about our troubleshooting tips.

For quick account recovery, we recommend enabling Smart Lock backup (Android) or iCloud (iOS) before switching to a new phone.
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