Submit debug logs

When you report an issue, our support team may ask you to send your debug logs to get more information. Learn more about debug logs.

Note: Debug mode is turned on automatically for Beta users. If you're a Beta user, skip to step 2.

Step 1: Turn on debug mode

1. Open Waze
2. Tap the search bar
3. Type 2##2
4. Tap the return button on your phone's keyboard
5. In the message that appears, tap OK
6. Close Waze

Step 2: Send your debug logs

1. Open Waze
2. Do the same thing in the app that didn’t work for you. Take a screenshot if you can.
3. Tap
4. Tap Debug
5. Tap Yes and wait for a confirmation message

Step 3: Exit debug mode

1. Tap the search bar
2. Type 2##2
3. Tap the return button on your phone's keyboard
4. In the message that appears, tap OK

Submit debug logs on Apple CarPlay

Step 1: Turn on debug mode 

1. Disconnect your device from your in-car unit
2. Open Waze
3. Tap the search bar
4. Type 2##2
5. Tap the return button on your phone's keyboard
6. In the message that appears, tap OK​
7. Close Waze

Step 2: Send your debug logs

1. Connect your device to your in-car unit
2. Do the same thing in the app that didn’t work for you. Take a screenshot if you can.
3. Disconnect your device from your in-car unit
4. Open Waze on your in-car unit
5. Tap   
6. Scroll down and tap Debug
7. Tap Settings
8. Scroll down and tap Send logs
9. Tap Yes and wait for a confirmation message