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Debug logs

In certain situations, debug logs will help us investigate an issue further. Please follow the instructions below to enable debug mode and send logs.

On iOS
  1. Tap the Menu .
  2. In the Search bar, search for 2##2
  3. Close Waze by double tapping your iPhone's home button and swipe up to close Waze.
  4. Open Waze and reproduce the issue.
  5. To send the logs tap Reports and then tap the bee icon .
  6. To turn off debug mode, search again for 2##2
  7. After sending your Waze logs, please open a ticket with us.

When you submit your logs, please make sure to send us the following information in your ticket:

  • Your username
  • The date and time you sent the logs
  • The date and time you reproduced the issue
  • A screenshot (if relevant)
On Android
  1. Tap the Menu .
  2. In the Search bar, search for 2##2
  3. Close Waze.
  4. Open Waze and reproduce the issue.
  5. To send the logs tap Reports and then tap the bee icon .
  6. To turn off debug mode, search again for 2##2
  7. After sending your Waze logs, please open a ticket with us.

When you submit your logs, please make sure to send us the following information in your ticket:

  • Your username
  • The date and time you sent the logs
  • The date and time you reproduced the issue
  • A screenshot (if relevant)

 

Click the button below to get in touch with us:

Report an issue

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