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Submit debug logs

In certain situations, debug logs will help us investigate an issue further. Please follow the instructions below to enable debug mode and send logs.

  1. Tap Search .
  2. In the Search bar, search for 2##2, and then tap the magnifying glass
  3. A Debug Mode message appears. Tap OK.
  4. Close and re-open Waze
  5. Do the same thing in the app that didn’t work for you. Take a screenshot if you can.
  6. Tap the orange Report button in the bottom right, and then Debug
  7. Tap Yes and wait for a confirmation message

To exit Debug Mode:

  • Tap Search
  • In the search bar, type 2##2, and then tap the magnifying glass
  • Tap OK

Report an issue

When you submit your logs, please make sure to send us the following information in your ticket:

  • Your username
  • The date and time you sent the logs
  • The date and time you reproduced the issue
  • A screenshot (if relevant)

Click here to learn all about debug logs

 

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