No GPS

If Waze is unable to locate GPS and you see a message of No GPS - Showing approximate location at the top of your screen, follow these steps to check your GPS signal:
On iOS
  1. Open your phone Settings > Privacy > Location Services and toggle the switch OFF.
  2. Perform a hard reset on your iPhone. To do so:
    • On iPhone 4, 4S, 5, 5S, 6 or 6S:  Hold the lock and home buttons until you see the Apple logo.
    • On iPhone 7/7+: Hold the lock and volume down buttons until you see the Apple logo.
    • On iPhone 8/8+/X: Press the volume up button, press the volume down button and then press and hold the power button until you see the Apple logo.
      (Note: this will not affect any of the applications or data on your phone)
  3. Go back to phone Settings > Privacy > Location Services once again and toggle the switch ON.

iOS 10 and below users only: If the issue persists, please make sure you have good GPS signal. Check you signal with the GPS Status app, which is available to download from the App Store. Read more here.

If the above steps didn't resolve the issue, please log out from your Waze account and log in again: To log out, please tap Menu > Settings > Account & Login > Log out. Before doing so, make sure your email is linked to your account by tapping Menu > Settings > Account & Login > Email. This will allow you to reset your password should you need to do so. We recommend enabling account recovery with iCloud for the future.

On Android

On your device's settings, tap Security & location > Location and in the following menu:

  1. Make sure your device's Location Mode is set to High Accuracy: Tap Mode and choose High accuracy.
    ​​If you’re using Android 7 or below this setting can be found under Settings > Location.
  2. Make sure Waze has app level-permissions to use your location: Tap App-level permissions and make sure Waze is toggled ON.
    ​​If you’re using Android 7 or below this setting can be found under Settings > Apps > Permissions.
  3. Additionally, for users on Android 8 and above: Tap Scanning and toggle Wi-Fi scanning and Bluetooth scanning ON.

If the issue persists, please follow the steps below:

  1. Download the app GPS Test from the Google Play Store.
  2. Open GPS Test and tap the 3 dots in the top right corner for more information.
  3. Tap AGPS > Clear and Update.
  4. Check to see that there's a green circle under GNSS Status.
    • If you see a red circle, there may be a GPS issue present in your device, which is unrelated to Waze.
      1. If you keep your phone in a case, please try removing it. This oftentimes interferes with GPS signal.
      2. If you're in a vehicle, try moving your device closer to a window. 
      3. If neither of these options improves your signal, please contact your cellular provider or a phone repair center.
    • If you see a green circle, your GPS signal is strong enough for Waze to work properly. Open Waze and navigate. 

If the above steps didn't help you resolve the issue, please log out from your Waze account and then log in again. To log out: tap Menu > Settings > Account & Login > Log out. Before doing so, make sure your email is linked to your account by tapping Menu > Settings > Account & Login > Email. This will allow you to reset your password should you need to do so. We also recommend enabling Smart Lock backup to quickly log into your account in the future.

If Waze is still unable to get GPS signal we advise you to contact your local cellular provider/device manufacturer in order to check the GPS component on your device.

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