COVID-19

If you think you may have COVID-19, we want to know

  • If you think you may have COVID-19, we want to know. You can get in touch with us any time through the "Support" tab in the Waymo One app.
  • Learn more about COVID-19 at the CDC website

Your safety and the safety of our employees and partners is our number one priority. We’re taking extra steps to keep you safe, and we ask that you do the same.

Vehicles: Enhanced health and safety protocols


Frequent vehicle cleaning

  • Our vehicles are cleaned at the start of each shift and disinfected throughout the day, paying extra attention to high contact surfaces
  • Team members are trained in safe and uniform sanitization procedures, and are given appropriate personal protection equipment

Cabin air flush

  • Our vehicle’s HVAC system automatically refreshes the cabin air after each trip is completed

Remote vehicle inspections between each ride

  • Waymo’s Support team checks vehicles after every ride to keep a high standard of cleanliness
  • Vehicles that need additional cleaning care are routed to our facilities to be fully cleaned and disinfected

Riders: Traveling safely


If you are sick please stay home

  • If you have COVID-19, are experiencing symptoms that possibly may be COVID-19, or have been in contact in the last 10 days with someone known to have COVID-19, please do not ride

Keep your hands clean and minimize surface contact

  • When starting a ride or contacting Support, you may consider disinfecting your hands
  • To limit contact, you can use the mobile app on your phone rather than the passenger screen or "Help" button in the vehicle

Keep the air flowing

  • We encourage you to roll the windows down slightly during your ride for added ventilation

Please keep us informed

  • You can get in touch with us at any time through the "Support" tab in the Waymo One app
  • Contact us if within 10 days of riding with us you test positive for COVID-19, are diagnosed with COVID-19, or start to experience COVID-19 symptoms

Was this helpful?

How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
3500524088372546413
true
Search Help Center
true
true
true
true
true
5056785
false
false