Accessibility features

We offer helpful features for everyone, including those with accessibility needs.

Helpful humans

Support is a call or text away if you need help. You can reach Support at any time through the Help tab in the Waymo app or on the in-car screen.

Support can help with:

• Finding your car at pickup 
• Getting directions to your final destination after being dropped off 

And if non-humans are helpful, you can bring service animals.

Accessibility features in the app

At pickup

Wayfinding

In the Waymo app, tap Find my car to receive turn-by-turn directions to your car that use visual, audio, and haptic cues.

• From here, tap Play melody and your car will play a chime to help you find your vehicle.
• Tap Find my pickup if your car is on the way to pickup and hasn’t arrived.
• Tap Find my destination at dropoff for directions to your final destination.

If you’re having trouble finding your car, you can tap Honk the horn on the map when the car is at pickup. It will briefly honk the car’s horn.

Change your app settings to suit your needs

Go to Account, then tap Accessibility to view and update your riding preferences.

• In-car announcements: Choose your audio detail level: Descriptive (full narration), All (standard), or Reduced (minimal). 
• Minimize walking time: Selecting this feature will ensure that your Waymo ride pulls up on the same side of the street as you, making it easier to walk to the car. In some cases, even with this feature activated you may have to walk a few minutes to your pickup spot or destination.
• Request a wheelchair-accessible vehicle: Turn on Wheelchair accessible vehicle and request a WAV from the My trip tab.

These features are available to all riders. Simply select them before requesting a ride to ensure they are ready when you need them.

Audio

Connect your Spotify account or YouTube Music Premium account to listen to your favorite music and more.

You can also choose from a selection of iHeartRadio stations on the in-car screen, or use the Waymo app to search your favorites and add them as well.

Learn how to play music and more.

Features for riders who are blind or have low vision

• Screen reader compatibility: The Waymo app works with mobile device screen readers.

Features for riders who are deaf or hard of hearing

In-car screens will: 

• Show text of any trip updates said out loud in the car
• Display a message if Support needs to call you

Wheelchair-accessible vehicles (WAV)

WAVs are manually driven, not autonomous.

In San Francisco and Los Angeles, you can request a WAV in the Waymo App.

In Phoenix, you can request a WAV by contacting Support.

Drivers can assist you in:

• Entering and exiting the vehicle
• Securing your chair and person
• Driving you to your destination

They can't assist you: 

• For extended periods of time outside the vehicle