This Privacy Policy explains Waymo’s privacy practices for the data we collect in connection with our products and services including data collected via cameras and sensors on our vehicles.
Important notes:
- The Privacy Policy for the Waymo.com website is separate.
- If you use a third-party service (such as to stream music) in connection with our products and services, then the privacy policy of the third party providing that service will apply.
Your choices
Waymo wants you to understand the choices you have over your personal data and how to exercise your rights.
You can:
- Review and edit account information and other activity through the “Account” section of the Waymo app
- Delete your Waymo account if you no longer want to use our service
- Adjust our ability to collect precise location from your mobile device by managing your device preferences or by uninstalling our app
Read more about your rights if you live in Canada, certain U.S. states, or in Europe.
Information you give us
We collect information that you provide directly to us, like when you:
- Provide or update account information
- Fill out a form, use interactive features
- Provide feedback
- Participate in a contest or promotion
- Request customer support
- Otherwise communicate with us
The types of information we collect include:
- Your name
- Contact information (including email, phone, physical address, and account credentials)
- Billing information (including payment method and billing address)
- Preferred trip locations (including names you provide for those locations)
- Information provided to our Rider Support (including via voice, email, or chat)
- Any other information you choose to provide
For creating an account and fulfilling your trips the provision of your name, contact and account details, and billing information is mandatory. If this information is not provided we will not be able to open an account for you or fulfill trips. The provision of other information is optional.
Information we gather from your use of our products and services
In addition to the information you give us, we collect information about you when you use or interact with our products and services, including:
- Usage data: We collect usage data that includes trip history, buttons or links you click on our mobile app, views, access times, and interactions with content and our apps, referrer URL, in-vehicle interfaces, wait times for our vehicles, and other actions you take with our products and services
- Location data: We collect information about your location in a few different ways. When you take a trip, we collect the pickup and drop-off location and details about the vehicle’s route. With your permission, we also collect the precise location of your mobile device. Device location information is always collected during a trip or whenever you use the app with location services enabled (even when you are not on a trip). Your location may be determined by GPS and other data on your device, depending in part on your device and app settings. We also collect your approximate location based on the IP address of the device you use to access our mobile app.
- Cameras and microphones: We record video inside the vehicle during trips. We only record audio during active voice calls with Rider Support or when you actively choose to enable microphones inside the car. We also use external cameras to detect important things in the world around the vehicle to help operate our services. We also use external microphones to detect police and emergency vehicle sirens. We have implemented technical and procedural safeguards designed to limit the collection of any human voice data from these microphones. Learn more about our camera and microphone use.
- Device information: We collect information about the device you use to access our app, including hardware model, operating system version, unique device identifiers, device event information (such as crashes, hardware settings, and the date and time of your request), and wireless and/or mobile network information (including phone number).
- Log file data: We collect log files when you use our mobile app, which include the type of browser you use, access times, pages viewed, IP address, and referrer URL of your request.
- If you participate in Waymo surveys or research panels: You can choose to provide demographic information, such as your age, gender, language, ethnicity (where allowed by local law), size of household, disability status, education details, and employment information. Providing us with this information is completely voluntary and not required to access our products or services.
- Data collection technologies: We and our service providers use different technologies to collect information from our mobile apps and emails, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our websites and your experience, see which areas and features of our websites are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that may be used in our products and services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see “Your Choices” above.
- Vehicle sensor information: Our vehicles have various sensors designed to enable them to operate autonomously. As well as the external cameras and microphones mentioned above, the sensors also include LiDAR and radar sensors. For more information about the data our vehicle sensors collect, please visit our Help Center.
- Inferences: We draw inferences from the above such as understanding frequently visited destinations, determining new or optimal drop-off and pickup locations, suggesting destinations, and personalizing your experience, including any ads or other information you see when you use our products and services.
Other sources
- We also collect information from other sources. For example, most riders must use a Google account to request a trip with our vehicles. Once you connect your Google account with your Waymo account, we will have access to the profile information associated with your Google account, including your name, email address, and profile picture. Please visit the “Your Choices” section above to learn more about managing your Waymo account and the link with your Google account.
- We may also collect information about you from other third parties, including identity verification services, marketing partners, and publicly available sources. Additionally, some riders may request or receive Waymo services through third party platforms (“Access Platforms”). For example, the information shared by Access Platforms with us may include: account information, such as a unique rider identifier and email address; trip request data, such as dates/times for travel and requested pickup and dropoff addresses; trip details and geolocation, such as geolocation data related to your trip, trip status, and estimated trip duration and route; and user content, such as feedback, ratings and customer support inquiries. We may also receive information from witnesses about incidents involving Waymo vehicles which you may have been using.
We use your information to:
- Provide, maintain, and improve our products and services, including to:
- Fulfill your trip
- Provide customer support
- Perform testing and research
- Develop and improve products and services
- Track issues, troubleshoot bugs and resolve user-reported problems
- Protect the rights, safety and property of Waymo and others
- Handle fraud, vehicle collisions, complaints, disputes, security threats, abuse, illegal activity, and violations of our customer agreements
- Comply with applicable laws, regulations, legal process, or enforceable governmental requests (including requests from law enforcement)
- We may also use your information to personalize services, advertisements, content, and features, communicate with you including marketing (which you can opt out of), service, and account messages, or communicate other information we think will be of interest to you
- Analyze usage and trends to understand and improve our products and services
- Facilitate contests, sweepstakes, and promotions, and process and deliver entries and rewards
What we keep
We will retain information we associate with your Waymo account, such as name, email and trip history, while your account remains active.
We may also retain certain information when required by law or for our other legitimate business purposes such as:
- Resolving disputes
- Conducting investigations
- Improving our products
- Addressing safety concerns
- Preventing fraud and enhancing customer safety
To determine the length of time we retain this information, we take into account a number of factors, including our legal and regulatory obligations (such as financial reporting obligations and equal opportunity or anti-discrimination reporting obligations) and whether we may need to retain certain information to resolve disputes, make and defend legal claims, conduct audits, pursue legitimate business purposes, and/or enforce our agreements. In no event will we retain your personal information for longer than reasonably necessary to accomplish the purposes described in this policy.
We only disclose your personal information in a few limited cases described below. We may also share aggregated or anonymised information, which cannot reasonably be used to identify you.
Waymo will not disclose your personal information with a third party unless one of the following applies:
- You consent or this is at your request (for example when you ask us to send information about your trip to another person or Waymo customer)
- When a ride (includes trips, rides, or deliveries) is requested or paid for (or a portion of the ride is paid for) by another organization. If you link a business email to your account or use a pass, code or coupon; a subsidized program; a corporate credit card linked to another account; or another user or entity otherwise requests or pays for a ride (or portion of a ride) for you, we may share some trip details and personal information with that other party, including your identity, the date, time, charge, rating given, region of trip, and start/end locations of your ride.
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When your account is linked with another Waymo user’s account. For example, If you have a Waymo Teen account, in jurisdictions where these accounts are offered, we may share data we collect about you with the parent or guardian account that invited you to create your teen account. When accounts are linked in this way we may share live and historical trip details with the account owner/manager, including account status, trip location and route, the date, time, charge, rating given, incidents that occurred during trips, and any other information related to the safety and property of you, Waymo and others.
- As part of them performing a service for us, such as to process payments, help analyze and improve our services, conduct surveys, personalize products and services, deliver ads or send emails on our behalf
- We're involved in a merger, acquisition, reorganization or sale or transfer of some or all of our assets
- In some cases to help us tailor ads and offers to your interests as detailed in the U.S. state law requirements section and Information for Individuals in Europe section (see the Canada section on how to opt-out)
- Other legal and business reasons when required, or to:
- Comply with any applicable law, regulation, legal process, or governmental request
- Enforce our customer agreements, including to investigate potential violations
- Detect, prevent, or otherwise address fraud, security, or technical issues
- Protect the rights, property, or safety of Waymo, our customers, or others, as required or permitted by applicable laws
We operate independently from Google
Google and Waymo are affiliated but independent companies under Alphabet, Inc. Waymo will not share personal information we collect through our products and services with Google for them to use for any purpose other than:
- With your consent (such as if you use a Google service while in our car)
- In connection with providing services to Waymo
- As otherwise described above in the how we disclose your information section
Some U.S. state privacy laws like the California Consumer Privacy Act (CCPA), Texas Data Privacy And Security Act (TDPSA), and Virginia Consumer Data Protection Act (VCDPA) require specific disclosures for state residents. We describe the choices you have to manage your privacy and data across Waymo’s services in Your choices. You can exercise your rights by using these controls, which allow you to access, review, update and delete your information, as well as, export and download a copy of it. If you have questions or requests related to your rights under state privacy laws, you (or your authorized agent) can also contact Waymo using this Help page or by calling us at 1-844-261-3753.
Subject to certain limits and exceptions, these U.S. residents have certain rights with respect to their data as follows:
- Right of Access: You may ask us to confirm whether we are processing your personal information and, if so, to provide you with a copy of the personal information we hold about you (along with certain other details)
- Right to Correction: If the personal information we hold about you is inaccurate or incomplete, you are entitled to ask for correction or completion
- Right to Deletion: You may ask us to delete or remove your personal information in some circumstances—for example, if we no longer need it
- Right to Opt-Out of “sales”, “sharing” and “targeted advertising”. Learn more about how you can opt out of these activities by following the link at Do Not Sell or Share My Personal Information
- Right to be free from Discrimination in connection with exercising any of the foregoing rights
Additional Information for California Residents
The CCPA, as amended by the California Privacy Rights Act, affords individuals residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you.
We collect, use and disclose your personal information in the following ways:
Categories of personal information we collect
We may collect personal information including:
- Identifiers and similar information, such as your name and password, phone number, email, and address, as well as unique identifiers tied to the browser, application, or device you’re using.
- Demographic information, such as age, gender, language, and size of household.
- Sensitive personal information, which may include personal identification numbers (such as government-issued identification), precise geolocation, racial or ethnic origin, veteran status, sexual orientation, and personal data collected and analyzed concerning your health (e.g., disability status).
- Commercial information, such as your payment method and billing address.
- Internet, network, and other activity information, such as views, access times, and interactions with content and our apps; referrer URL when you use our products; the device you use to access our app, including hardware model, operating system version, unique device identifiers, device event information (such as crashes, hardware settings, and the date and time of your request); in-vehicle interfaces; and wireless and/or mobile network information.
- Geolocation data, which may be determined by GPS, IP address, and other data from sensors on or around your device, depending in part on your device and app settings. With your permission, we also collect the precise location of your mobile device. We also collect pickup and drop-off location, details about the vehicle’s route and device location information during a trip.
- Communications data, such as emails, if you use our services to send and receive messages.
- Audio, electronic, visual and similar information, such as your Google profile picture, video recorded inside the vehicle during trips, and audio recording during active voice calls with our support teams. Please visit our Help Center for more information.
- Professional, employment, and education information: such as information you provide including education information and employment details.
- Other information you create or provide, such as when you fill out a form, use interactive features, provide feedback, participate in a contest or promotion, request customer support, create content, or otherwise communicate with us.
- Inferences drawn from the above such as understanding frequently visited destinations, determining new or optimal drop-off and pickup locations, suggesting destinations, and personalizing your experience, including any ads or other information you see when you use our products and services.
Business purposes for which information may be used or disclosed
- Protecting against security threats, abuse, and illegal activity, such as to detect, investigate, prevent and address fraud, vehicle collisions, complaints, disputes, violations of our customer agreements and other illegal activity; and to protect the rights, safety and property of Waymo and others.
- Auditing and measurement: Waymo uses information for analytics and measurement to understand how our services and products are used. We may disclose aggregate information publicly and with certain partners, including for auditing purposes.
- Maintaining our services: Waymo uses information to ensure our services are working as intended, such as tracking outages or troubleshooting bugs and other issues that you report to us.
- Research and development: Waymo uses information to improve our services and to develop new products, features and technologies.
- Use of service providers: Waymo shares information with service providers to perform services on our behalf, in compliance with our Privacy Policy and other appropriate confidentiality and security measures.
- Communicate with you about service and account notices and features, offers, news and other information we think will be of interest to you.
- Personalization: Waymo processes information, including online identifiers and information about your interactions with products and services, to personalize your experience, including any ads or other information you see when you use our products and services. Where the law requires us to, we do this with your consent.
- Facilitate contests, sweepstakes, and promotions: If you choose to participate, Waymo uses information to process and deliver entries and rewards.
- Legal reasons: Waymo also uses information to satisfy applicable laws or regulations, and discloses information as required by regulation or in response to legal process or enforceable government requests, including to law enforcement.
Parties with whom information may be shared
- Other people with whom you choose to share your information, like if you want us to send information about your trip to another person or Waymo customer.
- Third parties with your consent such as services that integrate with Waymo services.
- Service providers, trusted businesses or persons that process information on Waymo’s behalf, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
- Law enforcement or other third parties, for the legal reasons described in How we disclose your information.
- Merger or acquisition: In the event of a reorganization, merger, financing transaction, corporate reorganization, sale of company assets or acquisition, we may share any and all personal information we collect with the relevant third party.
| Categories of personal information we collect | Business purposes for which information may be used or disclosed | Parties with whom information may be shared |
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Retention
We will retain information we associate with your Waymo account, such as name, email and trip history, while your account remains active.
We may also retain certain information when required by law or for our other legitimate business purposes such as:
- Resolving disputes
- Conducting investigations
- Improving our products
- Addressing safety concerns
- Preventing fraud and enhancing customer safety
To determine the length of time we retain this information, we take into account a number of factors, including our legal and regulatory obligations (such as financial reporting obligations and equal opportunity or anti-discrimination reporting obligations) and whether we may need to retain certain information to resolve disputes, make and defend legal claims, conduct audits, pursue legitimate business purposes, and/or enforce our agreements. In no event will we retain your personal information for longer than reasonably necessary to accomplish the purposes described in this policy.
Right to Opt Out of Sharing, Disclosure, or Sale of Personal Information
Waymo may “share” and “sell” identifiers and electronic network activity information, as those terms are defined in the CCPA, with advertising partners (including social media platforms) to tailor products, services, ads, and offers to your interests. You can disable some types of cookies and opt to stop “sharing” and “selling” your information here. You can also opt out of certain targeted advertising, sharing and sales by visiting our websites or mobile apps with a recognized universal choice signal enabled (such as the Global Privacy Control). Please note that, depending on which opt-out preference signal you use [and whether you are logged into your account with us], our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out if you use a different browser or device to access our Services. We do not knowingly “share” or “sell” personal information about consumers under the age of 16.
This policy applies to data collected by Waymo LLC and its subsidiaries. If you have questions, please contact us at privacy@waymo.com.
Information for Individuals in Europe
In addition to the information provided above, if you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, this section applies to you.
Data Controller.
- UK - The data controller for the purposes of UK data protection law is Waymo LLC.
- Germany - Waymo LLC and Waymo Germany GmbH act as joint controllers within the meaning of Article 26 of the GDPR for the processing activities set forth in the table below. They have entered into a joint controller arrangement pursuant to Article 26 GDPR, the essence of which you may request by contacting us at WaymoEUPrivacy@waymo.com. If either of the mentioned entities process your personal data as an independent controller this will be set out in the table below.
Legal Basis for Processing. When we process your personal information, we will only do so for the purposes and legal bases set out below:
| Purpose | Legal Basis |
|---|---|
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We will collect, use and store your name, contact and account information, billing information, usage data and location data to register and create an account on our app and provide you with the services you request. Germany: For the above purpose Waymo Germany GmbH acts alone as an independent controller. |
It is necessary for us to process your personal data in order to perform our contract with you, or to take steps at your request prior to entering into a contract with you. |
| We will collect, use and store your name, contact and account information, and information provided to our Rider Support for non-marketing purposes in order to manage our relationship with you and improve our services. |
We have a legitimate interest in managing our business and to provide, maintain, and improve our products and services and develop new products and features that are useful for our users. |
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We will collect, analyse and store your usage data, device information, information collected by vehicle cameras and microphones, and information provided in responses to surveys and research panels to conduct research, develop and promote new products and services and to improve or modify our existing services. |
Your consent, where legally required. Otherwise, our legitimate interests, as we have a legitimate interest: a) in managing our business, and testing and improving, providing, and maintaining our products and services; b) Understanding how people use our services to ensure and improve the performance of our services; and c) Performing research that improves our services for our users and benefits the public. |
| For any interactions you have with Rider Support, we will collect, analyse and store your device information, vehicle sensor information and information provided to our Rider Support to enable us to maintain the products and services and troubleshoot bugs and resolve issues. | We have a legitimate interest in: providing, maintaining, and improving our services and products to meet the needs of our users; and developing new products and features that are useful for our users. |
| We will use usage data, location data, information collected by vehicle cameras and microphones, device information, and log file data to Provide, maintain, and improve our products and services, including to: Fulfill your trip; Provide customer support; Perform testing and research; Develop and improve new products and services ; track issues, troubleshoot bugs and resolve user-reported problems. |
We have a legal obligation to do so, such as to comply with applicable laws and regulations, including those related specifically to autonomous vehicles, transportation or driving, or to respond to valid and enforceable requests from government or law enforcement authorities. We have a legitimate interest in providing, maintaining, and improving our services and products to meet the needs of our users; and developing new products and features that are useful for our users. |
| We will use usage data, location data, information collected by vehicle cameras and microphones, device information, information provided to our Rider Support, and log file data to protect the rights, safety and property of Waymo and others, and handle fraud, complaints, disputes, security threats, abuse, illegal activity, and violations of our customer agreements. |
We have a legitimate interest in preventing and detecting fraud or other wrongdoing, enforcing legal claims, including investigation of potential violations of applicable Terms of Service, and providing, maintaining, and improving our products and services. To the extent we use microphone recordings for the mentioned purposes, we rely on consent. UK only: where it is necessary to process personal data to prevent, detect, or investigate a crime, we rely on our recognised legitimate interests. |
| We will collect and use your name, contact and account information, preferred trip locations, usage data and inferences to personalise services and advertisements and content, and to send you direct marketing in relation to our relevant products and services, or other products and services provided by us, our affiliates and carefully selected partners. |
Your consent where legally required. Whenever we ask for your consent we will explain why and how we will use your data, so your consent can be informed. Otherwise, our legitimate interests, as we have a legitimate interest in marketing to inform users about our services. |
| We will collect and analyse usage data, device information, data from data collection technologies and inferences in order to manage and operate our app and services, including to keep it updated and relevant, to develop our business and to inform our marketing strategy. |
Your consent, where legally required. Whenever we ask for your consent we will explain why and how we will use your data, so your consent can be informed. Otherwise, our legitimate interests, as we have a legitimate interest in operating our apps and providing, maintaining and improving our products and services and marketing to inform users about our services. |
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We will collect, analyse and store name, billing information and usage data to facilitate payment for services. Germany: For the above purpose Waymo Germany GmbH acts alone as an independent controller. |
It is necessary for us to process your personal data in order to perform our contract with you. We have a legal obligation under applicable tax legislation. |
| We will collect, analyse and store information collected by vehicle cameras and microphones to create maps of local roads and test and improve our autonomous vehicles. | We have a legitimate interest in developing accurate maps for our autonomous vehicles, for testing the performance of our autonomous vehicles, for performing research that improves our services for our users and benefits the public, and for improving our products and services |
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We will collect and use your personal data to comply with applicable laws, regulations, legal processes or enforceable governmental requests. Germany: For the above purpose Waymo LLC and Waymo Germany GmbH act separately as independent controllers. |
We have a legal obligation to comply with applicable legislation and enforceable governmental requests. |
| We will use your name and contact details to facilitate and manage contests, sweepstakes, and promotions. | Your consent. |
Where we process personal data on the basis of a legitimate interest, then – as required by data protection law – we have carried out a balancing test to document our interests, to consider what the impact of the processing will be on individuals and to determine whether individuals’ interests outweigh our interests in the processing taking place. In the UK, we do not need to conduct a balancing test if we process personal data for a “recognised legitimate interest.” You can obtain more information about this balancing test by using the contact details at the end of this section.
Waymo Vehicles. You may have seen a Waymo vehicle with links to this privacy notice in your city. While testing, trialling and improving our services, we process limited personal data relating to public individuals, and this data is not made publicly available. This data may include faces of individuals and vehicle licence plates.
If you feel your personal information may have been captured by a Waymo vehicle and would like to find out more or exercise your rights under data protection law, you can contact us using the non account holder form in the ‘Your Rights’ section below.
Your Rights. You have the right to (1) request to know more about and access to your personal information, including in a portable format, (2) request deletion of your personal information in certain circumstances, (3) request correction of inaccurate or incomplete personal information, (4) request restriction of processing of your personal information in certain circumstances, (5) object to the processing of your personal information for certain purposes or withdraw your consent, and (6) transfer or port your personal information you have provided to us to a third party without hindrance, or to give you a copy of it so you can transmit it, where technically feasible. You also have a right to complain to us about how we process your personal information.
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.
If you have a Waymo account, then to exercise your access, deletion, or correction rights under (1) through (3) above, please complete this form. For all other rights requests, including to access, delete, or correct data if you are not a Waymo account holder, please complete this form.
Wherever we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. We may however have other legal grounds for processing your information for other purposes, such as those set out above.
Legal frameworks for data transfers.
Waymo operates globally. In connection with providing our Services, personal information—including information collected directly from you and through your use of our Services—may be transferred to, stored, and processed outside of the European Economic Area (EEA), the United Kingdom, or Switzerland, including in the United States.
When we transfer your personal information outside of your home region, we ensure an adequate level of data protection by relying on the legal transfer mechanisms described below.
Adequacy Decisions: The European Commission has determined that certain countries outside of the European Economic Area (EEA) adequately protect personal data, which means that data can be transferred from the European Union (EU) and Norway, Liechtenstein, and Iceland to those countries. The United Kingdom (UK) and Switzerland have adopted similar adequacy mechanisms. Where applicable, we rely on the following adequacy mechanisms:
Data Privacy Frameworks. Waymo (including Waymo LLC and its subsidiaries, Waymo Auto LLC and Waymo Holding Inc.) complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, as set forth by the U.S. Department of Commerce. Waymo relies on the EU-U.S. DPF and UK Extension to transfer personal information from the EEA and the UK to Waymo LLC in the United States, as well as for transfers to third-party service providers certified under the DPF Program.
Waymo has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/. Waymo is subject to the investigatory and enforcement powers of the US Federal Trade Commission. Waymo remains responsible for any of your personal information that is shared under the Onward Transfer Principle with third parties for external processing on our behalf.
If you have an inquiry regarding our privacy practices in relation to our DPF certification, we encourage you to contact privacy@waymo.com. You may also refer a complaint to your local data protection authority and we will work with them to resolve your concern. In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Waymo commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. In certain circumstances, the DPF provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the DPF Principles.
Standard contractual clauses. The European Commission has approved the use of standard contractual clauses (SCCs) as a means of ensuring adequate protection when transferring data outside of the EEA. Such clauses have also been approved for transfers of data to countries outside the UK and Switzerland. By incorporating SCCs into a contract established between the parties transferring data, personal data is considered protected when transferred outside the EEA, Switzerland or the UK to countries which are not covered by an adequacy decision. For transfers to third-party vendors and service providers operating in countries without an adequacy decision where DPF certification does not apply, Waymo relies on SCCs to mandate appropriate data protection safeguards. If you want to obtain a copy of the SCCs, you can contact privacy@waymo.com.
Questions or Complaints. If you have a concern about our processing of personal information that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside or where the alleged infringement took place. Contact details for your Data Protection Authority can be found using the links below:
For individuals in the EEA: https://edpb.europa.eu/about-edpb/our-members_en
For individuals in the UK: https://ico.org.uk/global/contact-us/
For individuals in Switzerland: Data Protection - Switzerland and (admin.ch)
You may also contact our office in the UK at: UKprivacy@waymo.com
For individuals in the rest of Europe you can contact us at: WaymoEUPrivacy@waymo.com
Individuals in Europe can contact our Data Protection Officer (DPO) at: waymodpo-eu-uk-external@waymo.com
Information for Individuals in Canada
Canada
If you are a Canadian resident, this section applies to you.
Access and Correction: We will take reasonable steps to ensure the personal information we hold is accurate, complete and up-to-date. Upon your written request, and subject to certain exceptions provided by law, we will inform you of the existence, use, and disclosure of your personal information and give you access to that information. If you have a Waymo account, you can exercise your right to: (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information. You can exercise these rights by completing this form. For other rights requests, including to access, delete, or correct data if you are not a Waymo account holder, please complete this form. We may charge a minimal fee for providing such access to you.
If you believe that the personal information that we hold about you is not accurate or complete, you may write to us at privacy@waymo.com. If you are able to establish that the information is not accurate or complete, we will take reasonable steps to delete and/or correct the information so that it is accurate, complete, and up-to-date. In order to facilitate a request to correct or update information, we may ask you to provide additional information to confirm your identity. Any such information will only be used for the purpose of confirming your identity and will not be retained by us.
If you are a resident of Quebec, we will inform you if we exclusively use automated processing to render a decision about you. You also have the right to request information about the personal information used to make that decision, and to request that the information be corrected.
Transfers out of Canada/Quebec
Note that personal information may be stored, accessed, used and otherwise processed inside and outside of Quebec and/or Canada. When personal information is located outside Quebec and/or Canada, it may be subject to laws that have different standards of protection and may allow for foreign law enforcement and governmental access.
Interest-Based Advertising: To opt-out of interest-based advertising, and to find information about how to block or limit cookies, visit AdChoices, the Canadian self-regulatory program for online interest-based advertising, administered by the Digital Advertising Alliance of Canada (“DAAC”).
Canada’s Anti Spam Law (“CASL”)
We will only send you commercial electronic messages (“CEMs”) where we have your express or implied consent to do so. Your consent to receive CEMs is implied where we have an existing business relationship with you, or you have reached out to us and made an inquiry within a certain time frame. You may unsubscribe from receiving CEMs at any time, by clicking the unsubscribe button on an email or following the direction provided in a text message.
Changes to this Policy
We may change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date when the last changes were published. We may also notify you in other ways from time to time about the processing of your personal information.